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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Topic 2: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 3: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 4: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 5: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 6: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q75-Q80):

NEW QUESTION # 75
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B. Enable new locales for the languages to be used and provision designated users to translate the articles.
C. Modify the original base locales of the articles to match the target language.
D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

Answer: B

NEW QUESTION # 76
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread.
B. Configure the email template to be used for notification.
C. Configure an object workflow action to send the email when the milestone status changes to warning.
D. Add an extension column to the milestone object to hold the warning threshold value.
E. Configure an analytics report showing milestones in warning status.
F. Specify the warning threshold for the milestone in the standard coverages.

Answer: B,E,F

NEW QUESTION # 77
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You have to edit the e-mail template and add HTML code to customize the standard text section.
B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: C

NEW QUESTION # 78
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" privilege from all the roles for users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the "delete activities" button from all pages used by the users who have this access.
D. Remove the users of the roles who have the "delete activities" access.

Answer: D

NEW QUESTION # 79
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Create a Service Request.
B. Delete a Service Request.
C. View and edit attachments to a Service Request.
D. Chat with an Agent about a Service Request.
E. Add a message to a Service Request.

Answer: A,B,C,D

NEW QUESTION # 80
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