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| Section | Weight | Objectives |
|---|---|---|
| Value Design | 32% | - Ethics and value alignment - Context and innovation impact - Strategic direction and rationale - Value measurement and outcomes |
| Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Working with product and business teams - Collaboration with architects and designers - Leading cross-functional work |
| Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Change and adoption enablement - Stakeholder alignment |
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Documentation and visualization - Design frameworks and methods - Decision-making tools |
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NEW QUESTION # 103
A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research. What should the team look to study?
Answer: C
Explanation:
Analogous research means looking at organizations outside your own industry that have solved a structurally similar problem, then borrowing insights from how they solved it - exactly what option A describes. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Analogous research deliberately looks outside the immediate industry for contexts that contain a structurally similar challenge.
The purpose is not to copy another organization but to transfer useful principles, generate unexpected ideas, and expand empathy beyond familiar solutions. Here, An organization outside of their industry that has solved unique but similar problems is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. A creative setting outside of their office that provides more inspiration and activity focuses attention elsewhere, while A complex system that their customers have experienced navigating successfully addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Research for Design Strategy - Explore Design Strategy Research Methods
NEW QUESTION # 104
A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?
Answer: C
Explanation:
Analogous research involves looking at solutions in different contexts or industries to solve similar problems. For supply chain issues, studying how an unrelated industry overcame comparable challenges can provide fresh insights and innovative approaches, offering new perspectives on problem-solving.
NEW QUESTION # 105
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?
Answer: C
Explanation:
The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative
NEW QUESTION # 106
As part of Cloud Kicks' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?
Answer: A
Explanation:
The strategy designer should share applicable privacy acts as a consideration when collecting personally identifiable information to share in an aggregate format. Privacy acts are laws or regulations that protect the privacy and security of personal data collected by organizations. They vary by country or region, and may have different requirements or restrictions for data collection, processing, storage, and sharing. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/consider-applicable-privacy-acts
NEW QUESTION # 107
Cloud Kicks (CK) designs innovative footwear for elite athletes. Manufacturing the footwear is possible but expensive. What should CK focus testing efforts on to determine whether to produce at scale?
Answer: A
Explanation:
Testing high-cost products requires validating demand (Desirability), business margins (Viability), and production capacity (Feasibility). In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision.
Effort is a practical prioritization input because it represents the cost, complexity, time, and organizational capacity required to deliver an initiative. Comparing effort with expected value or impact helps teams make transparent trade-offs and direct limited resources toward the strongest opportunities. Here, Desirability, viability, and feasibility is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Competitive advantage, impact, and ownability focuses attention elsewhere, while Novelty, privacy, and potential to go viral addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Salesforce Designer Quick Look
NEW QUESTION # 108
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