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| Section | Objectives |
|---|---|
| Topic 1: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 2: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 3: Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
| Topic 4: Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Topic 5: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Topic 6: Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
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NEW QUESTION # 54
A clinic is looking to manage its associated physicians within Health Cloud.
Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?
Choose 2 answers
Answer: B,C
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Healthcare Practitioner and Healthcare Provider Objects:
* Salesforce recommends using theHealthcare Practitionerobject for modeling individual doctors and theHealthcare Providerobject for organizations/facilities.
* Extract:
"Model physicians using the Healthcare Practitioner object and relate them to organizations or facilities using the Healthcare Provider object."
-Provider Network Management Data Model
* Other Options:
* A. ContactandB. Person Accountare not the recommended approach for modeling licensed clinical professionals in the Health Cloud provider data model.
References:
Provider Network Management Data Model
NEW QUESTION # 55
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
Answer: C
NEW QUESTION # 56
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: A
Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.
NEW QUESTION # 57
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.
How should a consultant implement a robust system for the provider?
Answer: A
NEW QUESTION # 58
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. ASystem Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest.
What is the best practice for platform encryption configuration for this solution?
Answer: C
NEW QUESTION # 59
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