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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	EXIN ITIL 4 Foundation Certification Exam (ITILFNDv4)
Exam Number:	ITILFNDv4
Passing Score:	65% (26 out of 40)
Available Languages:	German, Chinese (Simplified), Portuguese, French, Spanish, English, Japanese
Exam Duration:	60 minutes
Real Exam Qty:	40
Related Certifications:	ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader
Certificate Validity Period:	No expiry (lifetime certification)
Exam Price:	Varies by region (~USD 200–350)
Exam Format:	Online or onsite proctored exam, Multiple-choice questions, Closed book exam
Recommended Training:	AXELOS / PeopleCert ITIL 4 Foundation Training ITIL Official Training & Resources
Exam Registration:	PeopleCert ITIL 4 Foundation Official Page EXIN ITIL 4 Foundation Certification Page
Sample Questions:	EXIN ITILFNDv4 Sample Questions
Exam Way:	Online proctored exam or authorized test center (onsite)
Pre Condition:	No formal prerequisites required. Basic IT knowledge is recommended.
Official Syllabus URL:	https://www.exin.com/certifications/itil-4-foundation

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EXIN ITILFND_V4: ITIL 4 Foundation exam is a certification program that is designed to validate the candidate's knowledge of ITIL 4 framework. ITIL 4 Foundation certification serves as a stepping stone for IT professionals who are looking to enhance their IT service management skills. The ITILFND_V4 exam covers the core concepts of ITIL 4, including the service value system, the four dimensions of service management, the service management practices, and the key concepts and definitions.

EXIN ITIL 4 Foundation Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which is an objective of the design coordination process?

A. To document the initial structure and relationship between services and customers
B. To produce service design packages and ensure they are handed over to service transition
C. To gather and document new service level requirements from the customer
D. To assess and evaluate all changes and their impact on service designs

Answer: B

NEW QUESTION # 72
Which practice has a strong influence on the user experience and perception of the service provider?

A. Service level management
B. Change enablement
C. Service desk
D. Supplier management

Answer: C

NEW QUESTION # 73
Which statement BEST describes a service request?

A. A generic description for the many different types of demands that are placed upon the IT organization by the users
B. A request from a customer for a new service
C. A generic description for the many types of request for change (RFC) that are received by the IT organization
D. A high priority RFC from a senior manager

Answer: A

NEW QUESTION # 74
Why should some service requests be fulfilled with no additional approvals?

A. To set user expectations for fulfillment times
B. To streamline the fulfillment workflow
C. To ensure that spending is properly accounted for
D. To ensure that information security requirements are met

Answer: B

NEW QUESTION # 75
What should all 'continual improvement' decisions be based on?

A. Accurate and carefully analysed data
B. A recent maturity assessment
C. An up-to-date balanced scorecard
D. Details of how services are measured

Answer: A

NEW QUESTION # 76
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