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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Output Evaluation and Validation | 21% | - Evaluating output accuracy and completeness - Editing, adapting, and refining outputs - Identifying hallucinations, inconsistencies, and bias - Determining when human review or verification is required - Fact-checking and validation |
| Topic 2: Governance, Risk, and Responsible Use | 15% | - Data sensitivity, privacy, and regulatory considerations - Identifying appropriate and inappropriate AI use cases - Ethical and responsible AI use - Organizational AI governance and policies |
| Topic 3: Configuration and Knowledge Management | 12% | - Managing uploaded knowledge and connectors - Managing instructions and knowledge sources - Maintaining configuration and knowledge sources - Configuring Claude Projects |
| Topic 4: Workflow Integration and Solution Design | 16% | - Research, planning, and process optimization - Solution design and iteration - Analyzing requirements and use cases - Communicating Claude's value and limitations - Integrating Claude into existing workflows |
| Topic 5: Product and Model Selection | 12% | - Selecting Claude models - Balancing quality, speed, and cost - Managing context limitations and memory - Selecting appropriate Claude product features |
| Topic 6: Troubleshooting and Optimization | 10% | - Adjusting approaches based on feedback and results - Optimizing workflows for efficiency and effectiveness - Diagnosing underperforming prompts and outputs |
| Topic 7: Prompting and Task Execution | 14% | - Creating effective prompts - Iterating prompts to improve output - Adapting prompting strategies to task types - Task decomposition |
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질문 # 34
An HR business partner is configuring a new Project for recurring policy questions from managers. The Project will be used across many chats by several HR team members.
Which content belongs in the Project knowledge base?
정답:C
설명:
Under the objective Configure Claude Projects with instructions and knowledge sources , the project knowledge base is designed to store authoritative, canonical, and frequently accessed reference material that remains stable across multiple chat sessions.
Option D accurately selects the core, evergreen operational documents required for recurring HR inquiries- the current active handbook, leveling framework, and standardized FAQ. Including outdated handbooks (Option A) risks hallucination and policy contradictions because Claude might cite obsolete rules. Uploading raw email trails (Option B) injects uncurated conversational noise, conflicting statements, and potential privacy leaks into the persistent context. Relegating essential, standard documents to manual per-chat uploads (Option C) undermines the primary efficiency benefit of Claude Projects, which is to eliminate repetitive context uploading across team workflows.
질문 # 35
A business analyst has been asked to use Claude to extract requirements from a recorded stakeholder interview transcript. The transcript is approximately 90 minutes long and covers multiple topics.
Which approach is most likely to produce a usable structured output?
정답:D
설명:
Under the objective Create effective prompts for business and technical tasks , prompting Claude for complex analysis requires clear framing, explicit task decomposition, and structural schema constraints.
Transcripts from 90-minute interviews contain unstructured, conversational discussions spanning multiple priorities, assumptions, and debates. Providing the raw source material alongside a structured schema- specifying categories such as must-haves, nice-to-haves, unresolved open questions, and stakeholder conflicts (Option A)-enables Claude to parse and categorize information accurately without losing critical context. In contrast, forcing a single flat list (Option B) flattens priority nuances and obscures conflicts. Summarizing first (Option C) introduces unnecessary loss of detail and risks compounding omissions in the second pass.
Parsing every statement containing a verb (Option D) creates extreme token noise and unworkable overhead.
질문 # 36
A knowledge worker notices that a Claude output may have repeated a confidential financial figure from an internal source that the user was instructed to treat as restricted. The output has not yet been shared outside the user.
Which immediate action is most appropriate?
정답:A
설명:
Option A is the appropriate containment and reporting response. The appearance of restricted information in a generated output indicates a possible data-handling or access-control failure. The user should stop the output from progressing, preserve enough information to investigate what occurred, and follow the organization's established governance or security incident procedure. Relevant evidence normally includes the prompt, generated response, implicated source, users or systems involved, and whether any further distribution occurred.
Deleting the figure from the visible output, as suggested in Option B, does not address how the restricted information entered the workflow or whether it remains present in conversation history, logs, connected sources, or other generated material. A personal log is not a substitute for the approved reporting mechanism.
Starting a new chat under Option C may prevent additional use of that conversation but does not remediate or report the original incident. Option D incorrectly assumes that an internal exposure is harmless.
Organizational confidentiality requirements can be violated even before information is distributed externally.
Claude users remain accountable for applying data classifications, limiting sensitive inputs, reviewing generated outputs, and escalating suspected exposure through authorized channels. Early reporting enables containment and corrective action.
질문 # 37
You are evaluating proposed workflow changes against whether they meaningfully improve the workflow.
Which two proposed changes meaningfully improve a recurring Claude workflow? (Select two.) Each correct answer presents a complete solution.
정답:C,E
설명:
Under the objective Optimize workflows for efficiency and effectiveness , meaningful operational improvements must deliver measurable gains in throughput, token efficiency, or output reliability.
Option C provides major efficiency gains by moving recurring reference documentation into a persistent Claude Project knowledge base, eliminating redundant token overhead and manual copy-pasting across dozens of daily chats. Option E provides vital effectiveness and risk mitigation by establishing a standardized human-in-the-loop quality gate, preventing defective or hallucinated outputs from propagating into downstream operational pipelines. In contrast, renaming workspaces (Option A), re-labeling steps for cosmetic readability (Option B), or shuffling documentation headings (Option D) represent superficial administrative edits that do not improve execution speed, cost, or output quality.
질문 # 38
A project manager is evaluating a proposal to use Claude to autonomously approve refunds above a defined threshold without human review. The volume is high-roughly 2,000 refunds per week-the average refund amount is moderate, and a small percentage of refunds in historical audits required correction. The team needs to reduce cycle time.
Which response is most appropriate?
정답:D
설명:
Option B provides the strongest balance between operational efficiency and proportionate human oversight.
The historical correction rate demonstrates that Claude's output cannot safely be treated as uniformly reliable, while the high weekly volume makes universal manual processing unnecessarily inefficient. A risk-based triage design allows clearly defined, low-value, reversible cases to proceed through tightly controlled automation while routing ambiguous or higher-impact cases to accountable human decision-makers.
The classification rules must be explicit and independently tested. Relevant factors could include refund amount, unusual transaction history, policy exceptions, disputed facts, suspected fraud, and the confidence or completeness of the available evidence. Standard cases would remain subject to human approval, while high- risk cases would receive supervisor review.
Options A and C rely primarily on retrospective sampling. That approach may detect patterns of errors, but it does not prevent an incorrect refund from being issued in an individual case. Option D preserves strong oversight but requires manual approval for every transaction, failing to use risk differentiation to address the cycle-time problem.
Claude should augment the workflow through classification, evidence gathering, and recommendation.
Human authority must remain at the points where uncertainty, financial impact, or policy exceptions make an error more consequential.
질문 # 39
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