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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Validate and test designs
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| Topic 2: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 3: Design System Implementation | 20% | - Leverage SLDS and design standards
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| Topic 4: Declarative Design | 27% | - Design using Salesforce declarative tools
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| Topic 5: Discovery | 13% | - Gather user requirements and plan design strategy
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| Topic 6: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
最も専門的な専門家によって編集された当社のSalesforce練習資料は、成功のために高品質で正確なPlat-UX-101練習資料を提供します。 これまで、Salesforce試験トレントをサポートする世界中の何万人ものお客様がいます。 Plat-UX-101学習教材に不慣れな場合は、参考のために無料のデモをダウンロードしてください。また、一部の未学習の試験受験者には、Salesforce実践教材で必要事項をすぐにマスターできます。
質問 # 66
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
正解：B
解説：
An empathy map is a tool that helps to synthesize what CK knows about the users and share this insight with the rest of the organization. An empathy map is a visual representation of the user's perspective, based on their thoughts, feelings, actions, and needs. It helps to create a shared understanding of the user's goals, pain points, motivations, and emotions. An empathy map can also help to identify gaps in the user research and generate new ideas for design solutions.Reference:
:Creating a Customer Empathy Map Using The 5 Senses
:Why Empathy Is Crucial to Business Success
:Use Empathy Maps to build better software
質問 # 67
What is the relationship between inclusive design and accessible design?
正解：A
解説：
Inclusive design and accessible design are both important aspects of creating products and services that are usable and enjoyable for everyone, regardless of their abilities, preferences, or contexts. However, they are not the same thing. Inclusive design is a methodology that involves designing with and for people who have a range of diverse needs and experiences.Inclusive design aims to create solutions that are not only accessible, but also equitable, respectful, and empowering for all users12. Accessible design is based on guidelines that help ensure that products and services can be perceived, understood, operated, and interacted with by people with disabilities.Accessible design follows standards such as the Web Content Accessibility Guidelines (WCAG), which provide technical specifications and best practices for making web content accessible34. Inclusive design and accessible design are not mutually exclusive, but rather complementary. Inclusive design can help inform accessible design by providing insights and feedback from diverse users and stakeholders. Accessible design can help support inclusive design by providing a baseline of quality and compliance for products and services. By applying both inclusive design and accessible design, UX designers can create more inclusive, accessible, and delightful experiences for everyone.Inclusive Design & Accessibility - Salesforce Designer - Medium,Product Accessibility and Inclusive Design - Salesforce.com,Learn the Elements of an Accessible Webpage Unit | Salesforce Trailhead,How Can Tech Be More Inclusive? Salesforce's New VP of Accessibility & Inclusive Design Offers Answers - Salesforce News, [Designing for Web Accessibility Unit | Salesforce Trailhead]
質問 # 68
Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
正解：B、D、E
解説：
To track and measure the adoption of the new process, CK should use the following Salesforce tools:
User Engagement Dashboard and Report: This tool provides insights into how users are interacting with Salesforce, such as the number of logins, page views, actions, and time spent. It can help CK identify which users are adopting the new process and which ones need more training or support.
Salesforce Surveys for user Satisfaction: This tool allows CK to create and send surveys to its customer service representatives to collect feedback on the new process, such as their satisfaction, challenges, and suggestions. It can help CK measure the impact of the new process on the user experience and satisfaction.
Chatter polls: This tool enables CK to create and post simple polls on Chatter to gather quick opinions or preferences from its customer service representatives. It can help CK engage with its users and get their input on the new process.
1: User Engagement Dashboard and Report
2: Salesforce Surveys for user Satisfaction
3: Chatter polls
質問 # 69
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should bemade when planning for the site
正解：B、C
解説：
These two design considerations should be made when planning for a customer support site in experience builder that will be internationalized across 12 different countries. They are related to the principles of internationalization and localization, which are the processes of designing and adapting a product or service to meet the needs and preferences of users in different cultures, languages, and regions. By taking these considerations into account, a UX designer can create a site that is consistent, usable, and appealing for a global audience.
Country may read text in a different direction (right to left) vs (left to right) and layouts will need to be adjusted: This consideration is related to the principle of bidirectionality, which is the ability of a product or service to support both left-to-right (LTR) and right-to-left (RTL) languages, such as Arabic, Hebrew, Persian, and Urdu. These languages have different writing systems, text alignment, and reading order than LTR languages, such as English, French, Spanish, and German. Therefore, a UX designer needs to adjust the layouts of the site to accommodate both LTR and RTL languages, such as by using flexible grids, mirroring elements, and avoiding fixed positions. This way, the site can provide a natural and intuitive reading experience for users in different countries.
Colors may have different cultural meanings in different countries, changing the intent of UI elements: This consideration is related to the principle of cultural sensitivity, which is the awareness and respect of the cultural differences and preferences of users in different countries. Colors are one of the most important aspects of visual design, as they can convey emotions, moods, messages, and actions. However, colors can also have different cultural meanings and associations in different countries, which can affect how users perceive and interact with the site. For example, red can mean danger, passion, or luck, depending on the country. Therefore, a UX designer needs to choose colors that are appropriate and consistent with the intended meaning and purpose of the UI elements, such as buttons, icons, labels, and alerts. This way, the site can avoid confusion, misunderstanding, or offense for users in different countries.
Preparing a Global Design: Internationalization (i18n) Guide
Internationalization - Globalization | Microsoft Learn
Localization vs. Internationalization - World Wide Web Consortium (W3C)
質問 # 70
A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record?
正解：C
解説：
The study guide identifies C. Compact Layouts as the correct answer.
The requirement is straightforward: when a sales representative views an Opportunity record, the most important fields should be immediately available without requiring unnecessary navigation or custom development.
Compact Layouts are the standard Salesforce feature selected by the guide for surfacing key record information concisely. The UX objective is to ensure that users can quickly orient themselves to the record and access the information required for common decisions.
Option A, a custom Lightning Web Component, would introduce custom development even though the scenario can be addressed using standard Salesforce configuration. This would add implementation complexity without a demonstrated need.
Option B, Tabs, can help organize larger groups of page content, but they do not specifically solve the requirement to expose a concise group of high-value record fields.
The UX principle is prioritization of information. Not every field on an Opportunity carries equal importance during routine record viewing. A compact presentation allows the designer or administrator to surface the fields that users need most frequently while keeping the broader record available when required.
Study Guide reference/topics: Compact Layouts, key fields, Opportunity records, information prioritization, Declarative Design.
質問 # 71
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