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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Four Dimensions of Service Management20%- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
- Organizations and People
ITIL Guiding Principles25%- Focus on Value
- Think and Work Holistically
- Keep It Simple and Practical
- Progress Iteratively with Feedback
- Optimize and Automate
- Start Where You Are
- Collaborate and Promote Visibility
ITIL Service Value System (SVS)15%- Practices Overview
- Governance
- Service Value Chain
ITIL Practices Overview15%- Incident Management
- Problem Management
- Service Level Management
- Service Desk
- Change Enablement
Service Management Key Concepts25%- Service Relationships and Stakeholders
- Value and Value Co-creation

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ITIL 4 Foundation Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which Practice includes management of workarounds and known errors?

Answer: C


NEW QUESTION # 48
Which term is used to describe removing something that could have an effect on a service?

Answer: D

Explanation:
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%
20indirect%20effect%20on%20services.


NEW QUESTION # 49
Which practice needs people who understand complex systems and have creative and analytical skills?

Answer: C


NEW QUESTION # 50
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

Answer: B


NEW QUESTION # 51
What describes the steps needed to create and deliver a specific service to a consumer?

Answer: C


NEW QUESTION # 52
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