Certified-Business-Analyst New Study Guide, Certified-Business-Analyst Top Exam Dumps

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Change Management and Enablement17%- Identify change impacts and risks
- Develop change enablement strategies
- Support adoption and training activities
Topic 2: Requirements Gathering and Management18%- Engage stakeholders to elicit, validate and prioritize requirements
- Distinguish between scope, requirements and user stories
- Document and manage requirements in version control
Topic 3: Development Support and User Acceptance12%- Validate solution against requirements
- Plan and execute user acceptance testing
- Support solution development and clarify requirements
Topic 4: Customer Discovery17%- Understand BA roles across implementation lifecycle
- Assess current state of existing products and processes
- Define project scope based on business strategies, goals and challenges
- Document business processes and scope
Topic 5: User Stories and Acceptance Criteria18%- Document and maintain user stories
- Write clear, testable acceptance criteria
- Define components of effective user stories
Topic 6: Solution Design and Documentation18%- Create functional specifications and design documents
- Translate requirements into Salesforce solution design
- Map business processes to Salesforce capabilities

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Salesforce Certified Business Analyst Exam Sample Questions (Q146-Q151):

NEW QUESTION # 146
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

Answer: B


NEW QUESTION # 147
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?

Answer: C


NEW QUESTION # 148
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

Answer: B

Explanation:
Some communication best practices that a BA should follow to become a trusted advisor to UC stakeholders are:
Ask questions and document the answers: This helps to understand the stakeholders' needs, expectations, pain points, goals, and priorities. It also shows interest and curiosity in their perspectives and opinions, and helps to clarify any assumptions or ambiguities.
Make suggestions based on previous project success: This helps to demonstrate expertise and experience in Salesforce implementations, and provide valuable insights and recommendations for UC stakeholders. It also shows confidence and credibility in delivering solutions that meet their needs.
Provide a meeting agenda prior to each session: This helps to set clear expectations and objectives for each meeting, and ensure that all relevant topics are covered. It also shows respect for the stakeholders' time and availability, and helps to keep the meeting focused and productive. References: https://trailhead.salesforce.com
/en/content/learn/modules/business-analysis-stakeholder-management/communicate-with-stakeholders


NEW QUESTION # 149
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

Answer: A


NEW QUESTION # 150
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?

Answer: C

Explanation:
Explanation
This answer states that using V2MOM (Vision, Values, Methods, Obstacles, Measures) is the methodology that should help the BA obtain the required information for understanding NTO's strategies after reviewing NTO's documentation for obtaining alignment on goals and strategies across NTO's organization using NTO's documentation. V2MOM is a framework that helps an organization or a team to define and align their goals and strategies in a clear and concise way. V2MOM stands for Vision, Values, Methods, Obstacles, and Measures. Vision is a statement that describes what the organization or the team wants to achieve. Values are the principles or beliefs that guide the actions and decisions of the organization or the team. Methods are the actions or steps that the organization or the team will take to accomplish the vision. Obstacles are the challenges or issues that the organization or the team will face or anticipate along the way. Measures are the metrics or indicators that the organization or the team will use to track their progress and success. Using V2MOM can help the BA obtain the required information for understanding NTO's strategies by asking questions or seeking clarification on each of these elements from NTO's documentation or stakeholders.
References:https://trailhead.salesforce.com/en/content/learn/modules/align-your-team-with-v2mom


NEW QUESTION # 151
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