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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Configuration | 20% | - Configure roles and departments - Implement VXML applications - Configure RONA support |
| Topic 2: Configuration and Implementation | 20% | - Configure agent teams and supervisors - Implement precision routing - Utilize Finesse administration tool |
| Topic 3: Basic Calls and Agent Settings | 20% | - Configure basic call treatment - Deploy basic call settings - Build basic ICM scripts - Configure basic agent functionality |
| Topic 4: Advanced Features | 10% | - Understand CCE features beyond default settings |
| Topic 5: Reporting | 10% | - Utilize Cisco Unified Intelligence Center (CUIC) |
| Topic 6: Overview | 20% | - Explain call flow - Describe access tools - Understand Contact Center basics - Describe CCE components and architecture |
500-442のCisco試験問題の高い合格率は98％〜100％であるため、正確かつ最新の500-442試験トレントで市場に並ぶものがないと誇らしげに主張できます。 成功をもたらす当社の強みと、取得する意図のある認定を疑うことはありません。 500-442実践教材を使用して、候補者の勝利をますます証明しています。Pass4Test あなたは彼らのような勝者の一人になると信じています。 Administering Cisco Contact Center Enterpriseの500-442学習教材を購入するだけで、より明るい未来を手にすることができます。
質問 # 48
What value is used for Variable REQUERY_NO ANSWER?
正解：B
解説：
The value used for VariableREQUERY_NO_ANSWERis A. 1. This variable is typically used in scripting to handle situations where a requery is necessary due to no answer conditions. Setting this variable to 1 enables specific routing behaviors or actions in response to no answer scenarios, improving call handling and routing efficiency.References:Cisco's Scripting and Configuration documentation for Contact Center solutions often includes information on system variables likeREQUERY_NO_ANSWER, detailing their usage and impact on call routing logic.
質問 # 49
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
正解：C、E
質問 # 50
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
正解：C
質問 # 51
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
正解：C
解説：
In script editing environments like Cisco's Script Editor for Unified Contact Center Enterprise (UCCE), the Monitor mode is indicated by a visual change in the script's appearance, specifically to a bright white background with black dots. This mode allows users to view real-time data and how the script is performing without making any changes to the script itself. It's a diagnostic view that helps in monitoring the script's execution in a live environment.References:Cisco Script Editor documentation provides details on the different script modes, including Monitor mode, and how they are visually represented within the editor.
質問 # 52
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
正解：D
解説：
Cisco CVP Call Studio applications are developed locally, packaged as ZIP files, and then deployed to VXML Servers in production. The Single Pane of Glass (SPOG) in CVP Operations Console provides a centralized deployment interface for managing VXML applications.
Why the Correct Answer is Right: B is correct. The IVR Settings option under the Call Settings card in CVP SPOG (Operations Console) is used to manage and transfer VXML application ZIP files to the VXML Server (s). This is the designated deployment path for Call Studio applications, documented in the Cisco CVP Operations Guide.
Why Each Incorrect Answer is Wrong: A is wrong because Route Settings in SPOG deals with call routing configuration (dialed numbers, routing tables), not VXML application deployment. C is wrong because Device Configuration under Infrastructure Settings manages the configuration of devices like gateways and VVBs, not application deployment. D is wrong because Miscellaneous under Call Settings contains ancillary settings but is not the deployment mechanism for VXML application ZIP files.
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質問 # 53
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