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질문 # 36
An Enterprise Architect of a financial services company is working across the enterprise and wants to track their capabilities. Which CSDM 5 domain is used? (Choose 1 option)
정답：D
설명：
In CSDM version 5, enterprise-wide capability tracking is firmly positioned within the Design and Planning domain. This domain is specifically intended to support Enterprise Architecture, Portfolio Management, and Strategic Planning use cases, making it the correct choice for an Enterprise Architect working across the organization.
The Design and Planning (Design) domain focuses on answering "what the business needs and how it should be designed" before services are built or delivered. It includes core concepts such as Business Capabilities, Value Streams, Information Objects, Business Applications, and Architectural relationships. Business capabilities represent what an organization does to achieve its objectives, independent of organizational structure, technology, or implementation. This abstraction is essential for enterprise architects, especially in highly regulated industries like financial services, where strategic alignment and impact analysis are critical.
The other domains do not fit this requirement:
* Foundation provides shared reference data (companies, locations, users) but does not model enterprise capabilities.
* Build and Integration focuses on application development, CI/CD pipelines, and integration layers.
* Service Consumption is concerned with customers, offerings, and how services are consumed.
* Service Delivery models the operational and technical delivery of services, including infrastructure and runtime environments.
From a Data Foundations and CSDM governance perspective, tracking enterprise capabilities in the Design and Planning domain ensures:
* Clear separation between strategy, design, and operations
* Alignment with ITIL 4 strategy and planning practices
* Strong support for impact analysis, rationalization, and transformation initiatives Therefore, Design and Planning (D) is the correct and fully aligned CSDM 5 domain for tracking enterprise capabilities.
질문 # 37
A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard -- Correctness Scorecard for the Server class, which consists of 60,000 servers in the CMDB.
For the Duplicate metric, it shows Healthy CIs / Evaluated = 59,000 / 60,000 For the Orphan metric, it shows Healthy CIs / Evaluated = 45,000 / 50,000 Which configuration explains the difference in the scope of Server CIs evaluated (60,000 vs
50,000) between the two metrics?
정답：D
질문 # 38
The Incident Process Owner asks which classes of CSDM are used on the Incident form. Which classes are appropriate?
정답：B,C
설명：
In theCommon Service Data Model (CSDM), the Incident form is designed to captureoperational impactand enableeffective incident routing, prioritization, and communication. To achieve this, CSDM prescribes using classes that representhow services are delivered and consumed, not how they are planned or governed.
Application Service(Option A) is an appropriate class on the Incident form because it represents thetechnical service that is running in productionand is directly impacted during an incident. Application Services are service-mapped, relate to underlying infrastructure, and support impact analysis, root cause investigation, and automated assignment. This makes them ideal for associating incidents with technical outages or degradations.
Service Offering(Option C) is also appropriate because it representshow a service is consumed by users or business units. Service Offerings allow Incident Management to understandwho is affected, enable targeted communications, and support SLA/OLA alignment. For example, an email service offering for a specific department clearly identifies the impacted consumer group.
Business Application(Option B) isnotrecommended on the Incident form. Business Applications are logical representations used for portfolio, ownership, and governance purposes, not day-to-day operational incident handling. Using them directly on incidents can reduce precision and automation.
Service Portfolio(Option D) is a strategic construct used for service lifecycle management and is never associated with operational incidents.
Therefore, according to CSDM best practices, the correct classes used on the Incident form areApplication ServiceandService Offering, makingOptions A and Cthe correct answers.
질문 # 39
A Data Center Manager is working with the CMDB CI Class Manager to define the relationship between Application Servers and the Applications they host. The company has multiple Application Servers that host one or more Applications.
Which describes the relationship between the Application Server table [cmdb_ci_app_server] and the Application table [cmdb_ci_appl]?
정답：A
설명：
In Data Foundations, "Configuration" includes modeling CI relationships in a way that reflects real-world technology dependencies and supports operational use cases such as impact analysis, troubleshooting, and service mapping. For "Application Servers host Applications," the scenario describes that multiple Application Servers can host one or more Applications. In most enterprise environments, the reverse is also true: an Application can be hosted across multiple Application Servers (for example, horizontal scaling, clustered deployments, active-active architectures, and separate servers for different tiers or components of the same application).
Because both sides can have multiple related records, the correct logical relationship is many-to- many:
One Application Server hosts many Applications
One Application can be hosted on many Application Servers
In ServiceNow CMDB terms, many-to-many relationships are represented through the CMDB relationship model (parent/child relationships), enabling the platform to store multiple relationship records linking servers and applications without forcing an unnatural single-reference constraint.
This supports better CMDB quality and stronger downstream outcomes--especially for incident triage ("what apps are affected if this server is down?") and change impact analysis ("what servers could be impacted if we change this app component?").
A one-to-many or many-to-one model would incorrectly restrict either the server to one application or the application to one server, which does not align with common hosting patterns and would reduce the CMDB's usefulness and accuracy.
질문 # 40
Drag and drop the CMDB Health Dashboard metric to the correct description.
정답：
설명：
Explanation:
The CMDB Health Dashboard organizes data quality into practical, action-oriented metrics:
Audits validate correctness by comparing CI values against defined expectations (rules, policies, certifications).
Duplicate CIs represent redundant records and should be reduced to improve trust and reporting accuracy.
Orphan CIs lack required relationships or key context, limiting impact analysis and service visibility.
Recommended fields are not mandatory but add diagnostic value during incidents and problem investigations.
Required fields are enforced by the platform and closely tied to Identification & Reconciliation remediation.
Stale CIs signal aging data that no longer reflects the current environment.
This mapping aligns with CMDB Data Foundations best practices and how the Health Dashboard is designed to guide prioritization and remediation.
질문 # 41
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