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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | $450 USD |
| Related Certifications: | ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist - ITSM |
| Passing Score: | 70% |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CIS-ITSM certification is essential for IT professionals who want to demonstrate their expertise in IT Service Management and advanced ServiceNow concepts. Certified Implementation Specialist - IT Service Management certification exam validates the skills of professionals in areas such as incident management, service catalog, change management, problem management, knowledge management, and service level management. Certified Implementation Specialist - IT Service Management certification also recognizes the professional's ability to configure, customize, and deploy the ServiceNow ITSM applications. By passing the ServiceNow CIS-ITSM Certification Exam, professionals can enhance their job prospects, increase their earning potential, and validate their credibility in the IT Service Management domain.
NEW QUESTION # 24
The calculation of incident priority is based on both impact and urgency fields.
Answer: B
NEW QUESTION # 25
On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 26
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
Answer: C
Explanation:
D is the correct answer. The decisive ServiceNow behavior in this scenario is represented by D. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow; B. Unpublish the baseline Change - Emergency - Authorize flow; C. Deactivate the baseline Change - Emergency - Authorize flow. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 27
On an incident record, where are the fields that appear on the caller lookup select box defined?
Answer: D
NEW QUESTION # 28
Database views must be used to report on Catalog Item Variables.
Answer: B
NEW QUESTION # 29
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