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| Section | Objectives |
|---|---|
| Topic 1: Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Topic 2: Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
| Topic 3: Pricing, Billing, and Monetization | - Communications industry billing concepts - Usage-based pricing models |
| Topic 4: OmniStudio and Low-Code Configuration | - OmniScript design and execution - DataRaptor and Integration Procedures - FlexCards for UI composition |
| Topic 5: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
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NEW QUESTION # 86
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
Answer: C,D,E
NEW QUESTION # 87
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
Answer: A,B,E
NEW QUESTION # 88
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
Answer: B,D
Explanation:
A stable target catalog requires both rationalization and reusable metadata modeling. Duplicate and obsolete legacy products should be removed or consolidated, while common characteristics should be represented through Object Types and attributes so that similar offers inherit shared definitions instead of proliferating as separate SKUs. This reduces catalog size and the number of pricing, rules, and lifecycle artifacts that must be maintained. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. Bundling duplicates or merely marking old products as non-orderable preserves the underlying data and configuration burden. The target EPC should be intentionally simpler than the legacy catalog. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:Catalog rationalization; EPC Object Types; attributes; product reuse; scalability.
NEW QUESTION # 89
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
Answer: D
NEW QUESTION # 90
Universal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by the customer, which two actions must a consultant take to meet this requirements?
Answer: C,D
Explanation:
Customer-specific B2B pricing should be persisted as contract-based pricing through a Frame Agreement. A Contract marked as a frame agreement can contain Contract Line Items with the negotiated product prices, and a negotiated quote can also be used to create the Frame Agreement after the applicable discounts and approvals have been established. Future eligible quotes or orders for that customer can then reuse the agreed commercial terms. This approach is preferable because it uses the platform feature designed for the exact lifecycle stage involved, rather than forcing the requirement into a neighboring layer. Ordinary promotions or standalone Price List Entries do not create the same persistent customer-specific contractual relationship. The frame agreement is the governance mechanism that binds negotiated terms to the account for later reuse. In Communications Cloud, that separation materially affects maintainability, performance, and the accuracy of future MACD or order-processing behavior. The solution should therefore preserve parent-child and inventory dependencies, use standard qualification or orchestration semantics, and ensure that downstream systems receive only the information relevant to their responsibility. The same design also simplifies regression testing because the business rule is expressed in one authoritative place and can be validated independently from unrelated product or integration behavior.
Study Guide Reference:Frame Agreements; Contracts; Contract Line Items; contract-based discounts; negotiated B2B pricing.
NEW QUESTION # 91
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