CIPS L5M9 Exam Tips - L5M9 Valid Exam Notes

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Operations Processes and Systems	- Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services - Four Vs of operations 1. Volume 2. Variety 3. Variation in demand 4. Visibility
Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement
Operations Management Concepts	- Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness - Performance objectives of operations 1. Speed 2. Flexibility 3. Dependability 4. Quality 5. Cost
Operations Strategy and Performance	- Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution - Order winners and order qualifiers 1. Competitive positioning through operations capability
Performance Improvement in Operations	- Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques - Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies

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CIPS Operations Management Sample Questions (Q111-Q116):

NEW QUESTION # 111
A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?

A. fail safing
B. redundancy
C. run to breakdown
D. preventative maintenance

Answer: A

Explanation:
This is fail safing. Fail safing is a design feature that prevents a failure. In this case, it prevents ice being dropped on the floor if there is no cup there. There are some good examples of this on p.102

NEW QUESTION # 112
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A. private costs and public costs
B. social costs and environmental costs
C. private costs and social costs
D. financial costs and reputational costs

Answer: C

Explanation:
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133

NEW QUESTION # 113
Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A. Yes- other criteria include cost and speed
B. No- quality is not concerned with aesthetics
C. Yes- other criteria include performance and reliability
D. No- quality criteria includes performance and reliability

Answer: C

Explanation:
Firstly the statement is true- so discount options 3 and 4. Then between 1 and 2, 2 is incorrect because cost and speed are NOT characteristics of quality. Quality is concerned with; performance, features, reliability, conformance, durability and aesthetics - Garvin (1987). P.76

NEW QUESTION # 114
Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A. customers
B. employees
C. raw materials
D. money
E. information

Answer: A,C,E

Explanation:
Customers, Raw Materials and Information are inputs. This is from p.44-45. Raw materials is the obvious one- it's the input in manufacturing and is transformed into a finished good. Information is an input in the service industry- for example a lawyer or an accountant requires information in order to prepare their case. Customers is the other correct answer and is an input in things like hairdressing (you can't cut hair without a customer's head!). Employees are considered transforming inputs not transformed resources (p.45). Money is also not an input as it isn't converted into an output.

NEW QUESTION # 115
What is the purpose of a quality circle?

A. to increase turnover
B. to reduce the number of defects
C. to mitigate risks to the organisation
D. to resolve problems in the workplace

Answer: D

Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111

NEW QUESTION # 116
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