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ServiceNow is a leading cloud-based platform that offers innovative solutions to businesses to help them operate efficiently and effectively. The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification is a globally recognized certification program. It is designed to validate the skills and knowledge of individuals who are responsible for implementing, configuring, and managing IT Service Management (ITSM) solutions using the ServiceNow platform.
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By passing the ServiceNow CIS-ITSM Certification Exam, candidates demonstrate their expertise in implementing and managing ITSM processes and solutions on the ServiceNow platform. Certified professionals are recognized as experts in ITSM best practices and are in high demand by organizations looking to implement and manage ITSM processes and solutions. Certified Implementation Specialist - IT Service Management certification exam is a valuable credential for IT professionals who want to advance their careers and increase their earning potential in the IT industry.
NEW QUESTION # 155
Which mechanism is used to specify who can read Articles and who can contribute Articles in a Knowledge Base?
Answer: C
Explanation:
Explanation
1. Knowledge Base [kb_knowledge_base] does not extend from any other table.
2. Knowledge [kb_knowledge] contains Knowledge Articles.
3. Workflows facilitate the publishing and retirement processes and are set at the Knowledge Base level.
4. User Criteria control who can read and who can contribute to Knowledge Bases. (User Criteria isalso available at t he Article level.)
5. Social Q&A allows users to post and answer questions.
6. Knowledge Bases may be exposed through Service Portals
NEW QUESTION # 156
A manager asks how to determine which Incidents were routed to multiple groups before being resolved.
What field could this manager add to their list view or report filter criteria to identify these records?
Answer: D
Explanation:
The correct selection is E because E. Reassignment count. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. On call escalation count; B. Activity stream; C. Reopen count. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 157
Inbound Actions can be configured to enable creating or updating problems.
Answer: B
Explanation:
Explanation
Inbound actions can be used only to update problems but not to create them.
NEW QUESTION # 158
Which module can you use to see a list of search keywords used to search for articles in knowledge base?
Answer: D
NEW QUESTION # 159
What will be the next state when the "Request Approval" button is clicked in normal change form?
Answer: B
NEW QUESTION # 160
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