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| Section | Weight | Objectives |
|---|---|---|
| Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Create and manage work orders - Process work order inspections and recommendations - Handle work order incidents and resolutions - Configure work order lifecycle and statuses - Manage work order products, services, and notes |
| Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Set up and configure customer assets - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Implement security roles and field service settings |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Configure product inventory and item associations - Manage inventory levels and stock locations - Process purchase orders and returns |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure schedule board and board features - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Configure map view and route optimization |
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NEW QUESTION # 176
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 177
You are the lead consultant on a Dynamics 365 Field Service implementation. Your customer wants the system to be set up for inspections.
You need to implement an inspection lifecycle as it relates to a work order In working with your customer, which live actions should you perform in sequence? to answer, move the five appropriate actions from the list of actions to the answer area Arrange the five actions in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 178
You are a Dynamics 365 Field Service system administrator.
You need to enable your technicians to work offline using the Field Service Mobile app.
Which three items define what data will be taken offline? Each correct answer presents part of the solution.
Choose three.
NOTE: Each correct selection is worth one point.
Answer: C,E,F
NEW QUESTION # 179
Your organization has decided to add Inspections as a new source of revenue.
As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
NEW QUESTION # 180
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You define the Top-Level Asset with as many parent-child sub-assets as necessary, rolling up for viewing in a hierarchy. Does this meet the goal?
Answer: A
NEW QUESTION # 181
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