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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Customer Data Cloud
B. SAP Analytics Cloud
C. SAP Cloud ALM
D. SAP Successfactors

Answer: A,B,C

NEW QUESTION # 29
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Improved customer satisfaction and retention
C. Increased profitability
D. Innovate and stay ahead
E. Lower customer acquisition costs

Answer: A,C,E

NEW QUESTION # 30
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Manage customer identities, consent, and preferences.
C. Connect information from a single source.
D. Execute end-to-end loyalty campaigns.

Answer: B

NEW QUESTION # 31
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing industry expertise
B. Including integration capabilities
C. Providing expertise in purchase processes
D. Offering scalability and flexibility

Answer: A,B,D

NEW QUESTION # 32
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Create quotation versions
B. Generate product recommendations
C. Deliver personalized content
D. Route sales orders

Answer: B,C

NEW QUESTION # 33
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