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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
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NEW QUESTION # 42
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
Answer: C
NEW QUESTION # 43
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
Answer: A,C,D,E
NEW QUESTION # 44
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
Answer: A,C
NEW QUESTION # 45
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
Answer: A
NEW QUESTION # 46
What information is contained in the QR code?
Choose the correct answer.
Answer: B
NEW QUESTION # 47
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