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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Lifecycle Management	14%	- User provisioning methods - Guest account management - Authentication and access control
Topic 2: Enabling Slack Success	15%	- Analytics and usage measurement - Adoption strategy and best practices - Optimization and training
Topic 3: Fundamentals	9%	- Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features
Topic 4: Workspace Administration	9%	- Workspace creation and approval process - Workspace visibility and configuration - Multi-workspace architecture design
Topic 5: Channel and User Group Administration	28%	- User group creation and administration - Archiving and deletion policies - Channel types and management
Topic 6: Security	15%	- Security governance and compliance - Data protection and retention policies - Audit and monitoring
Topic 7: App Administration	10%	- App installation and configuration - Integration management - Workflow Builder usage

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Salesforce Certified Slack Administrator Sample Questions (Q205-Q210):

NEW QUESTION # 205
Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?

A. Multi-channel Guest with deactivation time in six months
B. Member with no deactivation time
C. Single-channel Guest with deactivation time in six months
D. Member with deactivation time in six months

Answer: A

Explanation:
Since Preethi needs access to multiple channels but only for a limited time:
"A Multi-channel Guest is the best choice when someone needs access to more than one channel but does not need full member access across the workspace. You can also set an expiration date for their access." Single-channel Guest would be too limiting, and full Member access would provide more access than necessary, posing a security risk.
(Reference: Slack Administration Study Guide - Managing Guest Access)
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NEW QUESTION # 206
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?

A. Channel membership is low; in the single digits.
B. Channel members need to share sensitive files which should not be accessible by the wider workspace.
C. Members of the workspace do not wish to be notified of new content in the channel.
D. Several members in the channel are also communicating by direct message (DM).

Answer: B

Explanation:
Slack best practices state:
"If channel content needs to become more sensitive or confidential, converting a public channel to private helps control access to information." Low membership (B) or duplicate conversations (C) are not valid reasons. Notification preference (A) does not relate to confidentiality.
(Reference: Slack Administration Study Guide - Guidelines for Converting Channels)
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NEW QUESTION # 207
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
B. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
C. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
D. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
E. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.

Answer: B,D

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 208
You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?

A. Create a multi-workspace channel for selected members to manage all admin requests for the organization.
B. Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
C. Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
D. Delegate an Org Owner from each business to handle everyday tasks, such as member requests.

Answer: B

Explanation:
Slack recommends:
"Workspace Admins are ideal for handling workspace-specific tasks such as member management, approval of apps, and settings management for individual business units." Assigning Org Admins (B) or Org Owners (D) grants broader permissions than necessary and increases risk.
Creating a channel for managing requests (C) does not delegate actual admin permissions.
(Reference: Slack Administration Study Guide - Delegating Workspace-Level Administration)
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NEW QUESTION # 209
You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?

A. Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
B. Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
C. Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.
D. Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).

Answer: D

Explanation:
By default, Slack automatically routes requests (for apps, Slack Connect, invitations) to Workspace Admins via Slackbot:
"Approval requests are automatically sent to Workspace Admins and Owners via direct message from Slackbot for easy tracking and approval." No additional setup (A, C, D) is necessary unless a custom process is required.
(Reference: Slack Administration Study Guide - Managing Approval Requests)
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NEW QUESTION # 210
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