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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Store Execution | 15% | - Store Execution Process - Store Survey and Feedback - Assortment Monitoring - Planogram Compliance |
| Topic 2: Visit Planning and Execution Configuration | 15% | - Configuration of Photo Capture and Survey - Configuration of Inventory Checks and Product Listings - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Tasks and Task Types - Configuration of Order Capture and Order Submission - Configuration of Visit Plans and Visit Plan Targets |
| Topic 3: Visit Planning | 23% | - Territory Management - Visit Plan and Visit Plan Targets - Visit Planning Process - Visit Schedule and Frequency |
| Topic 4: Admin and Configuration | 12% | - Reports and Dashboards - Consumer Goods Cloud Data Model - User Setup and Permissions - Mobile Configuration |
| Topic 5: Visit Execution | 23% | - Visit Tasks and Task Types - Photo Capture and Survey - Order Capture and Order Submission - Visit Execution Process - Promotion Check and Promotion Details - Inventory Check and Product Listing |
| Topic 6: Store Execution Configuration | 12% | - Configuration of Store Execution Process - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback - Configuration of Planogram Compliance |
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NEW QUESTION # 60
Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement?
Answer: A
Explanation:
Salesforce Maps Click2Create is designed for field representatives who discover prospects, customers, or service locations while working in a territory. It allows a user to create Salesforce records directly from a map location or Point of Interest without leaving the mapping experience.
When a representative identifies a restaurant or grocery outlet while traveling the route, the representative can select the relevant Point of Interest and invoke Click2Create. Salesforce can use available business and location information to populate fields on the new Salesforce record. Administrators can configure field sets and field mappings so data captured through Click2Create is directed into the appropriate fields on Lead, Account, or other supported records.
This approach is significantly more efficient than manually creating an unrelated record and initiating an email-based handoff. It also allows the newly created prospect to enter an established Salesforce onboarding process immediately. Opportunity and CPQ functionality generally applies after sufficient prospect and account qualification has occurred, while directing the customer to an external commerce site does not provide the controlled field-sales onboarding process described in the scenario.
Click2Create therefore provides the most appropriate integration between Salesforce Maps, field prospecting, and customer onboarding.
Study Guide Topics:Integrations - > Salesforce Maps - > Click2Create - > Points of Interest - > Customer Onboarding
NEW QUESTION # 61
Which object within Consumer Goods Cloud should be used as the base object when creating layers in Salesforce Maps for visit planning?
Answer: C
Explanation:
The Retail Store object should be used as the base object because Retail Stores represent the physical customer locations that field representatives need to visit. Salesforce Maps requires a mappable business object containing, or resolving to, geographic information so that records can be plotted, filtered, routed, and scheduled.
In Consumer Goods visit planning, Retail Store records supply this geographic and operational context. Store records contain the address and related location information required by Salesforce Maps. Salesforce states that the address entered when creating a Retail Store provides the location coordinates used by Salesforce Maps and also appears in the representative ' s visit list.
Salesforce ' s Consumer Goods optimized-routing process likewise uses Retail Store as the Maps base object.
The planner selects relevant stores, applies business filters, identifies representatives and planning dates, and allows Maps to generate optimized visit schedules and routes.
The Visit subsequently represents the scheduled engagement with the selected Retail Store, but the physical destination being routed is the Retail Store itself. Account represents the broader customer organization and may encompass several stores, while Contact represents an individual person. Warehouse serves a different inventory and logistics purpose.
Using Retail Store therefore gives Salesforce Maps the correct geographic granularity for store-level visit planning and route optimization.
Study Guide Topics:Visit Planning - > Salesforce Maps - > Base Object - > Retail Store - > Route Planning
NEW QUESTION # 62
Assuming an inventory check Retail Store KPI record is configured at a product level, what is the next step required for that Retail Store KPI?
Answer: B
Explanation:
For a product-level Inventory Check, the product must be associated with the Retail Store where the assessment will be executed. Retail Execution needs a store-specific product relationship so Salesforce can determine which products are available for assessment when the field representative opens the Inventory Check.
Salesforce ' s Inventory Check prerequisites explicitly require administrators to associate Products with the Retail Store and associate the applicable In-Store Locations with that same Retail Store. The Retail Store must also belong to the Retail Store Group selected on the Retail Store KPI.
The Retail Store KPI then defines the assessment target by combining the Retail Store Group, applicable In- Store Location Category, Assessment Indicator Definition, and Product or Product Category. Salesforce separately specifies that the Product field is required on a Retail Store KPI when inventory-check tasks are configured for the store group.
The Store Product relationship provides the standard data-model mechanism for associating an individual Product2 SKU with a Retail Store or particular In-Store Location. A Promotion or Product Category relationship serves a different business purpose, while an Assortment defines a collection of products eligible for sale rather than replacing the required store-product association for Inventory Check execution.
Study Guide Topics:Data Setup - > Inventory Check - > Product - > Retail Store - > Store Product - > Retail Store KPI
NEW QUESTION # 63
Which three Consumer Goods Cloud(CGC) objects are linked to the product2 object in the CGC data model?
Answer: A,B,D
Explanation:
In the Consumer Goods Cloud data model, several objects are linked to the Product2 object. These include Assortment Product, Assessment Task Product, and Promotion Product. This linkage is essential for comprehensive product management within the Consumer Goods Cloud.
NEW QUESTION # 64
Which of the following have promotions associated with them using the Consumer Goods Cloud Data Model?
Answer: A
Explanation:
Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI are four objects that have promotions associated with them using the Consumer Goods Cloud Data Model. These objects help users to define, execute, and measure promotions in retail stores. They are:
Promotion Product, which represents a product that is part of a promotion.
Promotion Channel, which represents a channel or segment where a promotion is applicable.
Retail Store KPI, which represents a key performance indicator that measures how well a retail store is performing against a specific promotion goal or target.
Retail Visit KPI, which represents a key performance indicator that measures how well a field rep executed a promotion during a store visit. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30-31.
NEW QUESTION # 65
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