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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q70-Q75):

NEW QUESTION # 70
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories facilitate the assignment of an agent to the service request.
B. Categories determine the steps an agent must follow to close the service request.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E. Filter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

NEW QUESTION # 71
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. a configured profile option to schedule the retrieval of emails
C. an inbound message filter per sender
D. a configured job to process inbound emails

Answer: A

NEW QUESTION # 72
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C. Incoming messages have a custom filter.
D. The configured frequency to retrieve emails is too long.

Answer: C

NEW QUESTION # 73
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Check the Active flag.
B. Select the task Manage Service Request Categories.
C. Select Status = "Active".
D. Select Create Category > Create Child Category.
E. Select Service Catalog in Functional Areas.
F. Select Create Category > Create Top-Level Category.
G. Complete Category Name.

Answer: B,C,D,F

NEW QUESTION # 74
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B. Enable new locales for the languages to be used and provision designated users to translate the articles.
C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
D. Modify the original base locales of the articles to match the target language.

Answer: B

NEW QUESTION # 75
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