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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Resolved".
B. Users can reopen a service request when the status is set to "Closed".
C. "Closed" status is set by an automatic job after a specified number of days.
D. "Customer working" is one of the five seeded status types.
E. If required, users can manually set the "Closed" status for a service request.

Answer: A,C

NEW QUESTION # 20
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
B. The batch job for recommendations has not been executed.
C. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

Answer: E

NEW QUESTION # 21
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Icons
B. Reports
C. Roles and privileges
D. Exports
E. Object workflow
F. Themes
G. Fields
H. Objects

Answer: B,D,G,H

NEW QUESTION # 22
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task
B. system administrator approval
C. moving the application to Staging and subsequently to Production status
D. nothing (DCS applications are always available to all users.)

Answer: C,D

NEW QUESTION # 23
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are commitments to handle SRs within certain timelines.
B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
C. Milestones are actions on a service request (SR) that must be completed by a specific time.
D. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

Answer: B,D,E

NEW QUESTION # 24
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