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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Technology and Information Management	10%	- Information management principles - Role of technology in service management
Topic 2: Key Concepts of Service Management	15%	- Services, service offerings, service relationships - Service management as a practice - Value, value co-creation, stakeholders
Topic 3: ITIL Guiding Principles	15%	- Progress iteratively with feedback - Keep it simple and practical - Think and work holistically - Start where you are - Collaborate and promote visibility - Focus on value - Optimize and automate
Topic 4: ITIL Practices	30%	- Service management practices 1. Change enablement 2. Problem management 3. Service request management 4. Business continuity management 5. Availability management 6. Capacity and performance management 7. Service level management 8. Incident management - General management practices 1. Continual improvement 2. Relationship management 3. Supplier management 4. Information security management - Technical management practices 1. Infrastructure and platform management 2. Deployment management 3. Software development and management
Topic 5: ITIL Service Value System	20%	- Purpose and components - Service value chain 1. Design and transition 2. Obtain/build 3. Improve 4. Deliver and support 5. Engage 6. Plan - Continual improvement - Governance
Topic 6: Organizational Structure and Roles	10%	- Key roles and responsibilities - Teams and groups

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EXIN ITIL 4 Foundation Sample Questions (Q324-Q329):

NEW QUESTION # 324
Which dimension of service management considers how activities are coordinated?

A. Information and technology
B. Value streams and processes
C. Organizations and people
D. Partners and suppliers

Answer: B

NEW QUESTION # 325
Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

A. 2 and 3
B. 1 and 2
C. 3 and 4
D. 1 and 4

Answer: C

NEW QUESTION # 326
Which practice has a purpose that includes managing authentication and non-repudiation?

A. Information security management
B. Service configuration management
C. Relationship management
D. Supplier management

Answer: A

NEW QUESTION # 327
How should an organization adopt continual improvement methods?

A. Build the capability to use as many improvement methods as possible
B. Use a new method for each improvement the organization handles
C. Select a few key methods for the types of improvement that the organization handles
D. Select a single method for all improvements that the organization handles

Answer: C

NEW QUESTION # 328
What are the three phases of 'problem management'?

A. Problem logging, problem classification, problem resolution
B. Problem analysis, error identification, incident resolution
C. Problem identification, problem control, error control
D. Incident management, problem management, change control

Answer: C

NEW QUESTION # 329
......

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