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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel and User Group Administration	28%	- Channel types and management - Archiving and deletion policies - User group creation and administration
User Lifecycle Management	14%	- User provisioning methods - Authentication and access control - Guest account management
Fundamentals	9%	- User roles and responsibilities - Workspace and organization settings and dashboards - Slack paid plan features
Enabling Slack Success	15%	- Optimization and training - Adoption strategy and best practices - Analytics and usage measurement
Security	15%	- Security governance and compliance - Data protection and retention policies - Audit and monitoring
App Administration	10%	- Integration management - Workflow Builder usage - App installation and configuration
Workspace Administration	9%	- Workspace creation and approval process - Workspace visibility and configuration - Multi-workspace architecture design

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Salesforce Certified Slack Administrator Sample Questions (Q90-Q95):

NEW QUESTION # 90
You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?

A. Add a new step to your workflow calling out what has changed since the previous iteration.
B. Unpublish your workflow, modify the workflow steps, and republish your workflow.
C. Download the workflow file, edit the JSON file, and import the updated workflow file.
D. Delete your workflow and create a new workflow with the updated project information.

Answer: B

Explanation:
Slack's Workflow Builder guidance states:
"To update an existing workflow, unpublish it, make edits to the steps or messages, and republish it." Editing JSON manually (B) is unnecessary. Adding a step (C) is a patch, not a real fix. Deleting and rebuilding (D) is inefficient when Slack allows direct editing.
(Reference: Slack Administration Study Guide - Managing Workflows)
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NEW QUESTION # 91
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B. Work closely with the executive team, and have them mandate public channel usage.
C. Encourage executives to model this behavior and communicate in public channels themselves.
D. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.

Answer: C

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 92
Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake.
Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?

A. Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.
B. Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
C. Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.
D. Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.

Answer: B

Explanation:
The proper course of action involves:
* Deleting the file through an integrated Data Loss Prevention (DLP) solution.
* Reviewing access through the Audit Logs API.
Slack documentation confirms:
"A DLP integration allows detection and remediation (e.g., deletion) of sensitive files or messages. The Audit Logs API provides detailed logs of user activity, including file downloads." Mobile Device Management (MDM) focuses on device security, not file tracking, and EKM controls encryption but doesn't show file download actions.
(Reference: Slack Administration Study Guide - Security and Compliance - Data Loss Prevention and Audit Logs)
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NEW QUESTION # 93
You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've been asked to move a public channel from one workspace to another within your organization.
Which two steps should you take before moving the channel?
(Select the TWO best answers.)

A. Confirm that all channel members are members of the destination workspace.
B. Remove all members from the channel. They will need to be added again after the channel has moved.
C. Confirm that you are an admin in both the origin and destination workspaces.
D. Confirm that the Org Owner is prepared to review and approve the channel move request.
E. Confirm that the channel history has been exported.

Answer: A,C

Explanation:
Slack's Enterprise Grid Move Channel guidelines state:
"Before moving a channel, confirm you have admin privileges in both the origin and destination workspaces and ensure that all channel members are members of the destination workspace." Org Owner approval (D) is not necessary unless your organization has custom policies. Exporting channel history (C) is unrelated to the move process. Removing all members (A) is incorrect - you need to maintain membership.
(Reference: Slack Administration Study Guide - Moving Channels Between Workspaces)
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NEW QUESTION # 94
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)

A. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
B. Add important channels to your workspace's default channels.
C. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
D. Train managers to add their new hires to the important channels as part of the new employee onboarding process.

Answer: B

Explanation:
Slack officially supports configuring Default Channels for workspaces:
"Default channels are channels that new members will automatically join when they first sign in to Slack." Creating workflows (A) or pinning channels (B) are helpful for awareness but don't enforce automatic joining.
Training managers manually (C) is inefficient and prone to errors.
(Reference: Slack Administration Study Guide - Managing Default Channels)
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NEW QUESTION # 95
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