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WGU Introduction-to-IT Exam Overview:

Certification Vendor:	Western Governors University (WGU)
Exam Name:	WGU Introduction to IT
Exam Number:	Introduction-to-IT (C182)
Exam Format:	Multiple Select, Multiple Choice
Exam Duration:	90 minutes
Real Exam Qty:	60–70
Certificate Validity Period:	N/A (Course Assessment)
Exam Price:	Included in tuition / No separate fee
Passing Score:	65%
Available Languages:	English
Recommended Training:	WGU Official Course Materials
Exam Registration:	WGU Student Portal
Sample Questions:	WGU Introduction-to-IT Sample Questions
Exam Way:	Online proctored assessment via WGU platform
Pre Condition:	None; open to all students in relevant IT programs
Official Syllabus URL:	https://www.wgu.edu/

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WGU Introduction-to-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Structure, function, and security associated with networks: This section of the exam measures skills of IT Support Specialists and outlines the basic components of networks, how they operate, and the security needed to protect them. It provides a simple view of how network structures support communication and how security measures protect information.
Topic 2	Basics of Programming Languages in Software Development: This section of the exam assesses the skills of IT Support Specialists and covers the fundamental purpose of programming languages in software development. It provides a simple description of how programming works and how developers use languages to build tools and applications.
Topic 3	Data management functions in databases: This section of the exam measures the skills of Systems Administrators and summarizes the basic functions involved in managing data within databases. It introduces how data is stored, organized, and accessed, giving learners a simple understanding of how essential database tasks support business information needs.
Topic 4	Introduction to IT: This section of the exam measures the skills of IT Support Specialists and explains information technology as a discipline, along with how the IT department supports business activities. It provides a simple overview of different IT areas such as systems and services, networks and security, scripting and programming, data management, and the business side of IT. Learners see how these areas connect with each other and how they contribute to organizational operations.
Topic 5	Role of the IT department in IT infrastructure management, disaster recovery, and business continuity processes: This section of the exam measures skills of Systems Administrators and explains how the IT department manages infrastructure and supports recovery processes to keep operations running during disruptions. It introduces how IT teams protect systems, restore services, and maintain continuity for the business.

WGU Introduction to IT Sample Questions (Q115-Q120):

NEW QUESTION # 115
Which IT role is responsible for installing new hardware and troubleshooting existing hardware?

A. Security administrator
B. Network administrator
C. System administrator
D. Web administrator

Answer: C

Explanation:
*Explanation: System administrators manage the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company's network1.
Therefore, the correct answer is D. System administrator.

NEW QUESTION # 116
Why are businesses beginning to use big data?

A. To collect large amounts of data from various sources, both external and internal, both paper and electronic
B. To connect a myriad of devices to the Internet and allow these devices to logically interact with one another
C. To store enormous amounts of paper documents and electronic data in databases and data warehouses for future analysis
D. To integrate vast amounts of electronic data into analysis in order to gain insight for better decision making

Answer: D

Explanation:
*Businesses are beginning to use big data to integrate vast amounts of electronic data into analysis in order to gain insight for better decision making.
*Explanation: Big data allows organizations to analyze large datasets to uncover patterns, trends, and correlations, leading to more informed decisions and strategic business moves1.
* Therefore, the correct answer is A. To integrate vast amounts of electronic data into analysis in order to gain insight for better decision making.

NEW QUESTION # 117
What is the role of professional associations regarding ethics standards in the IT profession?

A. To provide valuable ethical guidelines to IT professionals as they perform their work
B. To engage in the development, adoption, and use of globally-accepted, industry-leading practices for all IT professionals
C. To address ethical expectations for all IT professionals as the industry-wide Association of IT Professionals (AITP)
D. To provide licensing and accreditation of IT professionals

Answer: A

Explanation:
1.Providing Valuable Ethical Guidelines to IT Professionals:
oProfessional associations establish codes of ethics and codes of conduct that outline expected behavior for IT professionals.
oThese guidelines address ethical considerations related to privacy, security, honesty, and professional responsibility.
oBy adhering to these standards, IT professionals contribute to the well-being of society and uphold the public good1.
2.Engaging in the Development and Adoption of Industry-Leading Practices:
oAssociations collaborate with industry experts to develop globally-accepted best practices.
oThey promote ethical behavior by disseminating these practices through seminars, conferences, and certification courses.
oBy following these standards, IT professionals ensure the integrity and trustworthiness of their work2.
References
*ACM Code of Ethics and Professional Conduct: The ACM (Association for Computing Machinery) provides a comprehensive code of ethics for computing professionals.
*Chapter 8: The Making of a Profession: Values, Ethics, and Conducts: This chapter discusses the role of professional associations in establishing ethical guidelines.
*Code of Professional Ethics | IS/IT Certifications | ISACA: ISACA (Information Systems Audit and Control Association) emphasizes compliance and governance in IT ethics3.
*Ethics and the IT Professional | EDUCAUSE Review: Various associations, including AITP (Association of Information Technology Professionals), contribute to ethical guidance

NEW QUESTION # 118
Which part of a computer system performs operations on data from all applications run by the computer?

A. Graphics processing unit GPU
B. Read-only memory ROM
C. Random-access memory RAM
D. Central processing unit CPU

Answer: D

Explanation:
The central processing unit, or CPU, is the primary component responsible for performing operations on data for all applications running on a computer. In Information Technology fundamentals, the CPU is often called the brain of the computer because it executes program instructions, performs arithmetic and logical operations, and controls the overall flow of processing. When an application runs, its instructions are fetched from memory, decoded, and executed by the CPU using key internal units such as the control unit and the arithmetic logic unit. RAM supports the CPU by holding active programs and data temporarily for fast access, but RAM does not perform processing itself. ROM stores firmware instructions such as startup routines, but it is not used for general application processing. A GPU is specialized for highly parallel tasks like graphics rendering and certain compute workloads, but it is not the main processor for all applications. Therefore, the component that performs operations on data from all applications is the CPU.

NEW QUESTION # 119
Which category of software is protected by copyright laws but is available at no cost?

A. Shareware
B. Public domain
C. Closed-source
D. Freeware

Answer: D

Explanation:
Freeware is software that is distributed at no monetary cost while still remaining protected by copyright laws.
In Information Technology, freeware is typically fully usable without payment, but the creator or publisher retains ownership and controls the license terms. This means users may be allowed to install and use the software for free, yet they are not automatically allowed to modify the source code, resell it, or redistribute it beyond what the license permits. This distinguishes freeware from public domain software, which has no intellectual property protections and can be used, modified, and redistributed freely. It also differs from shareware, which is often free only as a trial or feature-limited version intended to encourage later purchase.
Closed-source describes whether source code is available, not whether the software is free of charge. Many freeware products are also closed-source, but the key idea in the question is free availability with copyright protection. Therefore, the correct category is freeware.

NEW QUESTION # 120
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