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Scrum PSM-II Exam Syllabus Topics:

Section	Objectives
Managing Products with Agility	- Stakeholder Collaboration 1. Expectation Management 2. Feedback Loops - Product Backlog Management 1. Ordering and Refinement 2. Value Optimization
Supporting Organizational Change	- Agile Transformation 1. Organizational Impediments 2. Change Management - Scaling Scrum 1. Organizational Agility 2. Multi-Team Collaboration
Developing People and Teams	- Facilitation Skills 1. Decision-Making Support 2. Workshop Facilitation - Team Dynamics 1. Conflict Resolution 2. Team Coaching 3. Collaboration Techniques
Scrum Master Responsibilities	- Servant Leadership 1. Continuous Improvement 2. Removing Impediments 3. Enabling Self-Management - Serving the Scrum Team 1. Coaching Developers 2. Facilitating Scrum Events 3. Supporting Product Owners
Scrum Theory and Principles	- Scrum Values 1. Courage 2. Focus 3. Commitment 4. Openness 5. Respect - Empiricism 1. Transparency 2. Inspection 3. Adaptation

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q204-Q209):

NEW QUESTION # 204
A Scrum Team has been working together for nine Sprints. A new Product Owner comes in, unsure about his responsibilities. As the Scrum Master you have observed how the functional and business insights of the Developers have grown over the past Sprints. The Product Owner however is relatively new to the company and to the product. What are two activities you would direct the new Product Owner towards focusing on?
(choose the best two answers)

A. You tell the Product Owner to make sure that there are no ambiguities or possible misunderstandings in the items on the Product Backlog when they are handed over to the Scrum Team. This is best done by capturing the functional requirements during an analysis phase, resulting in documents that are considered as the working product of such analysis Sprints.
B. You advise the Product Owner to start building a good relationship with the stakeholders of the product. On-going interaction with them is important to regularly align with changing organizational or market expectations. The Product Owner is also expected to invite the appropriate stakeholders to the Sprint Review.
C. You inform the Product Owner that, in today's highly competitive markets, it is important that the Developers are updated on changing business priorities on a daily basis. It is why Scrum has this daily meeting. At this Daily Scrum the Developers can adapt to the changes in scope without delay.
D. You advise the Product Owner to rely on others in the Scrum Team and the stakeholders to formulate the Product Backlog, as they are the ones that are up to speed. By questioning them and working with them the Product Owner will quickly become more productive.

Answer: B,D

Explanation:
Explanation
The Product Owner is responsible for maximizing the value of the product and the work of the Developers.
The Product Owner is also accountable for managing the Product Backlog, which is an ordered list of what is needed in the product. The Product Owner should collaborate with the Developers and the stakeholders to create and refine the Product Backlog, as well as to define and communicate the product vision and goals.
Therefore, as a Scrum Master, you should direct the new Product Owner towards focusing on:
Building a good relationship with the stakeholders of the product (A), which is a valid option as it helps the Product Owner to understand and align with the changing organizational or market expectations, as well as to invite and receive feedback from the appropriate stakeholders during the Sprint Review, which is an event that inspects the outcome of the Sprint and determines future adaptations.
Relying on others in the Scrum Team and the stakeholders to formulate the Product Backlog (D), which is another valid option as it helps the Product Owner to leverage the functional and business insights of the Developers and the stakeholders, who are more familiar with the product and the customer needs. By questioning them and working with them, the Product Owner will quickly become more productive and effective.
The other options are not correct because they:
Inform the Product Owner that it is important that the Developers are updated on changing business priorities on a daily basis at the Daily Scrum (B), which is not a good option as it shows a misunderstanding of the purpose and format of the Daily Scrum, which is an event for the Developers to inspect their progress and plan their work for the next 24 hours, not a status report or a meeting for changing requirements or scope. The Product Owner should respect and support the Developers' commitment to their Sprint Goal and Sprint Backlog, and only introduce changes that do not endanger them.
Tell the Product Owner to make sure that there are no ambiguities or possible misunderstandings in the items on the Product Backlog by capturing the functional requirements during an analysis phase, which is not a good option as it shows a misunderstanding of the nature and process of the Product Backlog, which is a dynamic and emergent artifact that can change as more is learned about the product, users, market, and technology. The Product Owner should collaborate with the Developers to refine and clarify the Product Backlog items throughout the product development, not create detailed documents that are considered as final outputs of analysis Sprints.
References: : [Scrum Guide], The Product Owner : [Scrum Guide], The Product Backlog : [Scrum Guide], The Sprint Review : [Scrum Guide], The Scrum Master : [Scrum Guide], The Developers : [Scrum Guide], The Daily Scrum

NEW QUESTION # 205
What activities would a Product Owner do during an active Sprint?

A. Participate at the Daily Scrum.
B. Prioritize the Sprint Backlog.
C. Engage with the stakeholders and answer Question:s from the Development Team.
D. Update the burndown chart.

Answer: C

NEW QUESTION # 206
Which stakeholder is the most important for the Product Owner to satisfy?

A. The company founder
B. The board of directors
C. The Product's users
D. The Head of Product

Answer: C

Explanation:
The highest priority is to satisfy the end users.

NEW QUESTION # 207
Who must ensure that the work done for a Product Backlog item conforms to the Definition of "Done?"

A. The Product Owner.
B. The Development Team.
C. The Scrum Team.
D. The Scrum Master.
E. The test team.

Answer: B

Explanation:
The Development Team owns the Definition of "Done" and is accountable for the quality of the Product Backlog items.

NEW QUESTION # 208
Which of the following affect the outcome of a Sprint?
(choose all that apply)

A. The skills and working relationships of the people on the Scrum Team(s).
B. The complexity of the requirements.
C. The complexity of the problem being solved.

Answer: A,B,C

Explanation:
Explanation
The complexity of the problem being solved and the complexity of the requirements are both sources of uncertainty and variability that can impact the Sprint Goal and the Sprint Backlog. The skills and working relationships of the people on the Scrum Team(s) are also crucial for delivering a valuable product increment in a Sprint. The Scrum Master is accountable for establishing an environment where the Scrum Team can be effective and improving the professionalism of the Scrum Team.
References:
Scrum Guide 2020, page 6: "The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organization." Scrum Guide 2020, page 10: "The Sprint Goal is an objective set for the Sprint that can be met through the implementation of Product Backlog items. This provides guidance to the Development Team on why it is building the Increment." Scrum Guide 2020, page 11: "The Sprint Backlog is composed of the Sprint Goal (why), the set of Product Backlog items selected for the Sprint (what), as well as an actionable plan for delivering the Increment (how)." Evidence-Based Management Guide, page 9: "Uncertainty is inherent in complex work. The more complex work is, the more uncertainty there is. Uncertainty comes from two sources: variability and emergence."

NEW QUESTION # 209
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