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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 2: UX Fundamentals | 16% | - Branding and Visual Design Impact - Accessibility and Inclusive Design - Human-Centered Design Principles - Usability and Information Architecture |
| Topic 3: Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| Topic 4: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 5: Discovery | 13% | - Business Value of Salesforce UX - Research Methods and Tools - User Needs and Requirements Gathering - Salesforce UX Personas and Processes |
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NEW QUESTION # 110
The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.
In which two ways should their experience be improved? Choose 2 answers
Answer: A,D
Explanation:
To improve the experience of the service team at Cloud Kicks, their UX Designer should do the following12:
B) Share list views to Public Groups and only add relevant users. This will help to organize and manage the list views based on the roles and responsibilities of the service team members, and to avoid cluttering their list view menu with unnecessary or irrelevant list views.Public Groups are collections of users, roles, or other groups that can be used to share list views, reports, dashboards, and other records3.
C) Remove irrelevant public list views. This will help to reduce the number of list views available, and to make it easier for the service team members to find the relevant ones. Irrelevant public list views are those that are outdated, duplicated, unused, or not applicable to the service team's needs or goals.
NEW QUESTION # 111
A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.
What should be the minimum touch screen target size for interactive elements on mobile devices?
Answer: A
Explanation:
According to the Salesforce Lightning Design System, the minimum touch screen target size for interactive elements on mobile devices is 44 pixels wide x 44 pixels tall. This size ensures that users can easily tap the elements without accidentally hitting the wrong ones or missing them entirely. The touch target size also takes into account the average finger size and the device resolution. Smaller touch targets may cause frustration and errors for users, especially those with low vision, motor impairments, or large fingers.: Salesforce Lightning Design System - Sizing : Salesforce Lightning Design System - Accessibility
NEW QUESTION # 112
Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement?
Answer: B
Explanation:
The study guide identifies A. Formula Field, Static Resource, and Object Page Layout as the correct combination. The scenario requires the record detail page to show a custom visual indicator that changes according to the current membership level. The tools selected in the guide support that requirement declaratively.
A Static Resource can hold the image assets required for the membership indicators. A Formula Field can determine which visual representation should be shown according to the data stored on the record. The resulting field can then be positioned on the relevant Object Page Layout so that users see the membership indicator as part of the record experience.
Option B refers to an Image Field and Dynamic Forms, but that combination is not the platform approach selected by the study guide for deriving the displayed image from membership-level logic.
Option C introduces Lightning components and SLDS icons. That could imply a more customized implementation, while the guide favors the simpler declarative combination of formula, resource, and layout configuration.
The UX value is immediate recognition: a visual membership indicator can communicate status faster than requiring users to interpret raw field values.
Study Guide reference/topics: Formula Fields, Static Resources, page layouts, visual status indicators, Declarative Design.
NEW QUESTION # 113
A sales representativewants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers
Answer: A,B
Explanation:
To provide more intuitive access to regularly used content, a sales representative can use the following two recommendations:
Personalize the Navigation bar: The Navigation bar is the horizontal menu at the top of the Lightning Experience page that allows users to switch between different items, such as apps, objects, or utilities. Users can personalize the Navigation bar by adding, removing, or rearranging items according to their preferences and needs. For example, a sales representative can add the Accounts, Opportunities, and Reports items to the Navigation bar for quick access. To personalize the Navigation bar, users can click on the pencil icon next to the app name and use the Edit option.
Create shortcuts Favorites: Favorites are bookmarks that users can create to save links to frequently accessed pages, records, reports, dashboards, or groups in Salesforce. Users can create favorites by clicking on the star icon in the header of any page. Users can also organize their favorites into folders and access them from any device. To view or manage favorites, users can click on the Favorites icon in the header. Favorites can help users save time and navigate Salesforce more efficiently.
NEW QUESTION # 114
A UX Designer presents a creativedesign approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.
Which approach is being followed?
Answer: D
Explanation:
The approach that is being followed by the UX Designer is theHuman-Centered Design. This is a creative design approach that focuses on understanding the end-user's needs, problems, and context, and then creating solutions that are desirable, feasible, and viable for them. The Human-Centered Design process typically involves four phases: empathize, define, ideate, and prototype.
Human-Centered Design
Empathize, Define, Ideate, Prototype
NEW QUESTION # 115
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