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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Communication and Service Skills | 8% | - Client communication - Record keeping - Policy changes and endorsements |
| Topic 2: Liability Insurance | 12% | - Personal liability coverages - Commercial general liability - Legal liability concepts |
| Topic 3: Sales and Client Needs | 10% | - Insurance solutions - Client consultation - Risk identification |
| Topic 4: Property Insurance Exposures | 10% | - Exposures and perils - Personal property risks - Small commercial property risks |
| Topic 5: Property Insurance Wordings | 12% | - Common policy forms - Coverages and exclusions - Valuation methods |
| Topic 6: Automobile Insurance | 10% | - Mandatory and optional coverages - Provincial variations - Rating and policy issues |
| Topic 7: The Application Process | 10% | - Duty of disclosure - Completing applications - Underwriting considerations |
| Topic 8: Insurance and the Intermediary | 10% | - Legal duties and ethics - Licensing and regulation - Roles of brokers and agents |
| Topic 9: From Quote to Policy | 10% | - Quotation and binding authority - Policy structure and components - Policy issuance and delivery |
| Topic 10: Claims Handling | 8% | - Broker's role in claims - Settlement and subrogation - Claim reporting process |
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NEW QUESTION # 21
Regarding the duty of disclosure, what is required to comply with the principle of utmost good faith?
Answer: A
Explanation:
Utmost good faith requires the applicant to disclose all material information relevant to the risk. A material fact is information that would influence a prudent insurer's decision to accept the risk, decline it, charge a different premium, impose conditions, or restrict coverage. The applicant is not required to disclose irrelevant facts, so option B overstates the duty. Option C is plainly wrong because an intermediary must not withhold pertinent underwriting information at the client's request; doing so may constitute misrepresentation or concealment and can jeopardize coverage. Option D is dangerous because the broker or agent should not unilaterally filter material information on behalf of the insured. If in doubt, the information should be disclosed to the insurer so underwriting can decide its relevance. This principle is central to the insurance contract because the insurer relies heavily on the applicant's representations when pricing and accepting the risk. References/topics: The Application Process; utmost good faith, material facts, duty of disclosure, underwriting information.
NEW QUESTION # 22
An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?
Answer: B
Explanation:
The broker should connect the insured with the loss adjuster to discuss the settlement. Once an adjuster has been assigned, the adjuster is responsible for investigating the loss, confirming coverage facts, assessing damages, obtaining documentation, and communicating settlement position within the insurer's claims authority. The broker can support the client, explain general policy structure, and help facilitate communication, but should not provide expected settlement values unless specifically authorized and fully informed. Option A may be appropriate for a general coverage explanation, but the question asks about a settlement question after an adjuster has already engaged. Option B is premature; an ombudsperson or complaint escalation process is not the first step for an ordinary settlement inquiry. Option C is risky because inaccurate settlement estimates create E & O exposure and may conflict with the adjuster's evaluation. The clean claims-service process is to keep the broker involved as an advocate and facilitator while directing claim-specific settlement questions to the adjuster. References/topics: Claims; broker role in claims, adjuster authority, settlement communication, E & O risk control.
NEW QUESTION # 23
When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?
Answer: D
Explanation:
Industry awareness helps an intermediary respond to client objections with relevant, credible, and current explanations. Clients often object to premium increases, deductibles, coverage restrictions, underwriting questions, insurer requirements, or changes in market availability. A broker or agent who understands market cycles, claims trends, catastrophe losses, inflation in repair costs, supply chain issues, liability awards, and insurer underwriting appetite can explain the reason behind the recommendation instead of relying on pressure tactics. Passive listening is inadequate because closing requires active listening, clarification, and targeted response. Assertive body language may support confidence, but it does not provide substantive answers to technical objections. Using unusual or extreme claims examples can appear manipulative and may damage trust. The better professional approach is to connect the objection to sound insurance reasoning: risk transfer, coverage adequacy, claims examples that are realistic, and market conditions. This creates an advisory sale rather than a purely transactional sale. References/topics: Sales; handling objections, industry knowledge, professional selling, client communication.
NEW QUESTION # 24
A tenant's negligence causes a fire in the dwelling they rent. Typically, who is initially responsible for paying the damage?
Answer: C
NEW QUESTION # 25
How much would Company B be required to pay for an insured loss of $200,000 if all three insurers' wordings have a contribution clause?
Insurer | Amount Insured
Company A | $300,000
Company B | $80,000
Company C | $20,000
Answer: D
Explanation:
Where contribution clauses apply, each insurer contributes to the loss in proportion to its amount insured compared with the total insurance available. The total insurance is $300,000 + $80,000 + $20,000 = $400,000.
Company B's share is $80,000 out of $400,000, or 20 percent. Applying that percentage to the insured loss of
$200,000 gives $40,000. Therefore, Company B pays $40,000. Option A would understate Company B's proportional share. Option B does not match the contribution formula. Option D is Company B's full policy limit, but the loss is shared proportionately among all contributing insurers; Company B does not pay its full limit unless the proportional calculation and claim size require it. Contribution clauses prevent the insured from recovering more than the loss and allocate payment fairly between insurers covering the same subject matter and interest. Brokers must identify overlapping policies because contribution can affect recovery expectations and claim coordination. References/topics: Claims; contribution clauses, multiple insurance, proportional sharing, indemnity principle, claim settlement calculation.
NEW QUESTION # 26
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