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The CIS-HR exam covers a range of topics, including HR service delivery and the ServiceNow HRSD solution, HR case management, HR content management, HR knowledge management, HR onboarding, and offboarding processes. CIS-HR exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam. CIS-HR Exam is available in multiple languages, including English, Spanish, French, German, Japanese, Portuguese, and Simplified Chinese. Upon passing the exam, candidates will receive the ServiceNow Certified Implementation Specialist-Human Resources certification, which is valid for two years.
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ServiceNow CIS-HR (Certified Implementation Specialist-Human Resources) is an exam designed for individuals who are looking to validate their knowledge and expertise in implementing and managing the HR module of the ServiceNow platform. CIS-HR exam tests an individual's knowledge in various areas such as HR case management, HR service delivery, HR service administration, and reporting and analytics.
ServiceNow CIS-HR exam consists of 60 multiple-choice questions that test the candidate's knowledge of ServiceNow HR modules. CIS-HR Exam has a time limit of 90 minutes, and candidates must score at least 70% to pass. CIS-HR exam is administered online and can be taken from anywhere in the world. Certified Implementation Specialist-Human Resources certification is valid for two years, after which the candidate must pass a recertification exam to maintain their certification.
NEW QUESTION # 76
What determines if a user can view a Knowledge article?
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 77
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?
Answer: C
Explanation:
When an HR agent uses a Document Template to generate a PDF or text document from a case record, ServiceNow automatically appends the creator ' s name to the attachment filename. This is a built-in auditing and organizational feature intended to indicate who generated the document . In a shared services environment where multiple agents might work on the same case, this naming convention provides immediate clarity on the document ' s origin without requiring the user to open the file or check the system logs. It helps maintain an accurate trail of administrative actions, especially for sensitive documents like employment contracts or disciplinary letters. This transparency is essential for compliance and internal quality control, ensuring that if a document needs to be revised or questioned, the original generator can be easily identified by looking at the attachment list on the HR Case.
NEW QUESTION # 78
After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
Answer: B
Explanation:
Verified Answer: C. An Event is needed to initiate the LE process Very Short Explanation: An event is a record that indicates a change in the state of an application or a task. Events can be used to trigger actions such as notifications, workflows, or scripts. To initiate a Lifecycle Event process for an employee, an event must be configured on the Lifecycle Event record. The event can be based on a condition, a script, or a schedule 1 .
NEW QUESTION # 79
Which feature allows HR Administrators to define when surveys are sent?
Answer: B
Explanation:
In the ServiceNow survey framework, Trigger Conditions are used to automate the distribution of surveys based on specific system events. This feature allows HR Administrators to define exactly when surveys are sent to employees-for example, immediately after an HR Case is closed or when a specific Lifecycle Event activity is completed. A trigger condition links a survey to a table (like sn_hr_core_case) and uses conditions (such as " State is Closed " AND " HR Service is Payroll Inquiry " ) to determine eligibility. Administrators can also configure a " Repeat Interval " to prevent over-surveying the same employee, or a " Probability " setting to send the survey to only a random percentage of users. This ensures that feedback collection is timely, relevant, and automated, providing HR with real-time insights into service quality and employee sentiment.
NEW QUESTION # 80
Which learning task template field allows creation of the short description and description in one or more languages?
Answer: B
Explanation:
Verified Answer: D. Global descriptions for translations Very Short Explanation: The global descriptions for translations field allows creation of the short description and description in one or more languages. This field is a related list on the learning task template form that displays the language, short description, and description for each language that the learning task template supports 1 .
NEW QUESTION # 81
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