P.S.JPNTestがGoogle Driveで共有している無料の2026 Salesforce Service-Cloud-Consultantダンプ：https://drive.google.com/open?id=1QWGg6v3nHBnQ7szjzaX2Sl0B2PRo_oKh
努力する人生と努力しない人生は全然違いますなので、あなたはのんびりした生活だけを楽しみしていき、更なる進歩を求めるのではないか？スマートを一方に置いて、我々SalesforceのService-Cloud-Consultant試験問題集をピックアップします。弊社のService-Cloud-Consultant試験問題集によって、あなたの心と精神の満足度を向上させながら、勉強した後Service-Cloud-Consultant試験資格認定書を受け取って努力する人生はすばらしいことであると認識られます。
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | Service-Cloud-Consultant |
| Related Certifications: | Salesforce Certified Administrator |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Passing Score: | 67% |
| Exam Price: | USD 200 |
| Exam Format: | Multiple-select, Multiple-choice |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online (proctored) or Onsite (at a testing center) |
| Pre Condition: | Salesforce Certified Administrator credential is required |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
>> Service-Cloud-Consultant復習時間 <<
IT業種のSalesforceのService-Cloud-Consultant認定試験に合格したいのなら、JPNTest SalesforceのService-Cloud-Consultant試験トレーニング問題集を選ぶのは必要なことです。SalesforceのService-Cloud-Consultant認定試験に受かったら、あなたの仕事はより良い保証を得て、将来のキャリアで、少なくともIT領域であなたの技能と知識は国際的に認知され、受け入れられるです。これも多くの人々がSalesforceのService-Cloud-Consultant認定試験を選ぶ理由の一つです。その理由でこの試験はますます重視されるになります。JPNTest SalesforceのService-Cloud-Consultant試験トレーニング資料はあなたが上記の念願を実現することを助けられるのです。JPNTest SalesforceのService-Cloud-Consultant試験トレーニング資料は豊富な経験を持っているIT専門家が研究したもので、問題と解答が緊密に結んでいますから、比べるものがないです。高い価格のトレーニング授業を受けることはなくて、JPNTest SalesforceのService-Cloud-Consultant試験トレーニング資料をショッピングカートに入れる限り、我々はあなたが気楽に試験に合格することを助けられます。
Salesforce Service-Cloud-Consultant認定試験は、Salesforce Service Cloud Solutionsの実装と管理を担当する専門家向けに設計されています。 Service Cloudは、企業がクライアントに並外れたカスタマーサービスエクスペリエンスを提供できるようにする強力なカスタマーサービスプラットフォームです。 Salesforce Certified Service Cloud Consultant Certificationは、クライアントのビジネスニーズを満たすSalesforce Service Cloud Solutionsの設計と実装に関する専門知識を検証します。
質問 # 128
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers
正解：B、C、D
解説：
Explanation
Installing an adapter from AppExchange to work with third-party CTI systems, assigning the correct Salesforce users to the Call Center, and creating a softphone layout and assigning to user profiles are configurations that are needed for the softphone to work in Salesforce. A softphone is a customizable call-control tool that appears in the footer of the Service Console and allows agents to make and receive phone calls from within Salesforce. A softphone requires an adapter to connect with a third-party CTI (Computer Telephony Integration) system that handles the telephony functions, such as dialing, transferring, or conferencing. An adapter can be installed from AppExchange or developed using the Open CTI API. A Call Center is a record that defines the settings and behavior of the softphone, such as the adapter URL, the search preferences, or the call results. A Call Center must be created and assigned to the Salesforce users who need to use the softphone. A softphone layout is a layout that defines the fields and buttons that appear on the softphone for different call scenarios, such as inbound, outbound, or internal calls. A softphone layout must be created and assigned to the user profiles who need to use the softphone. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Softphones in Salesforce Classic
質問 # 129
Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only.
What is the most efficient solution the consultant should use to meet the requirements?
正解：C
解説：
To address customer complaints about receiving calls despite preferences for email or text communication, setting the 'Do Not Call' field value to True on Contact records is the most efficient solution. This ensures that Lightning Dialer respects communication preferences, preventing calls to customers who have opted out, thereby enhancing customer satisfaction and adherence to communication preferences.
質問 # 130
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?
正解：A
解説：
Explanation
Plan, prepare, test, execute, validate is the approach that the consultant should use for data migration from the legacy case management system to Salesforce. This approach follows the best practices for data migration projects, such as defining the scope, mapping the fields, cleaning the data, testing the migration process, executing the migration in batches, and validating the results. Verified References: :
https://trailhead.salesforce.com/en/content/learn/modules/data_migration/data_migration_process :
https://trailhead.salesforce.com/en/content/learn/modules/data_migration/data_migration_best_practices
質問 # 131
Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers
正解：A、C
解説：
Article record types are record types that define different types of articles in Lightning Knowledge, such as FAQs, How-Tos, Policies, etc. They determine which fields, page layouts, and actions are available for each article type. To import an external knowledge base to Lightning Knowledge using the Knowledge Importer, you need to create article record types before the import and have each article record type in a separate CSV file. The CSV file name must match the article record type name exactly. Verified References: [Import Articles into Lightning Knowledge]
質問 # 132
Universal Containers needs to improve Customer Satisfaction, Average Handle Time, and First Call Resolution KPI scores across their Customer Service, Technical Support, and Field Service Contact Centers.
Which two items should a Consultant consider to improve the KPI scores? Choose 2 answers
正解：B、D
質問 # 133
......
Service-Cloud-Consultant復習範囲: https://www.jpntest.com/shiken/Service-Cloud-Consultant-mondaishu
ちなみに、JPNTest Service-Cloud-Consultantの一部をクラウドストレージからダウンロードできます：https://drive.google.com/open?id=1QWGg6v3nHBnQ7szjzaX2Sl0B2PRo_oKh