さらに、MogiExam Plat-UX-102ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=11tFCQV6caJuo6nhn3OqTDxTAQyRl9ZUg
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| Section | Weight | Objectives |
|---|---|---|
| Design | 30% | - Collaboration
|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Discovery | 32% | - Value of Strategy Design
|
>> Salesforce Plat-UX-102合格対策 <<
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質問 # 117
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
正解：A
解説：
The format of the design challenge statement is how might we + verb + user + need + context, which is a solution-free way of framing a problem or opportunity space. Option B reflects this format by asking how might we save our existing customers time by preemptively serving them the info they need to deflect customer support calls. Option A is an example of a user story, which is a solution-oriented way of expressing a user requirement. Option C is an example of a goal statement, which is a high-level way of expressing a desired outcome.
質問 # 118
Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.
When evaluating ideas for this program, which criteria should strategy designers use?
正解：B
解説：
When evaluating ideas for a loyalty program, considering desirability (customer appeal), viability (business sustainability), and feasibility (practical implementation) ensures a balanced assessment. These criteria help in selecting ideas that are not only attractive to customers but also align with business goals and can be realistically executed.
質問 # 119
A global retailer has received customer complaints because items that are advertised sell out too quickly.
There is a disconnect between marketing and fulfillment teams and their systems. Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?
正解：C
解説：
Service blueprints map front-stage customer experiences to back-stage operational systems, uncovering disconnects between marketing and supply chain. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A service blueprint links frontstage customer interactions with backstage people, processes, systems, and supporting activities. It is the right artifact when the problem involves internal duplication, cross-team handoffs, operational dependencies, or understanding how the organization must deliver an experience. Here, Service blueprint is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Journey map focuses attention elsewhere, while Stakeholder interviews addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: UX Basics - Create UX Artifacts
質問 # 120
A health and wellness company wants to create a 10-year vision for its business. Which external context for innovation is the least risky trend to influence the company's strategy?
正解：A
解説：
The least risky trend to influence the company's strategy for a health and wellness company that wants to create a 10-year vision for its business is perception shift: feelings toward the efficacy of wellness products in the next 10 years, as this is more likely to be stable and predictable than market shift or demographic shift, which are more volatile and uncertain.
質問 # 121
A job listing company has launched a campaign around the adoption of its social app for professional networking. What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or ' hacking ' ) the company ' s success metrics?
正解：C
解説：
Connections made reflects genuine user value engagement, preventing vanity metric manipulation like account activation spikes. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Here, New connections made between users is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. New account activations focuses attention elsewhere, while Number of times a user opens the app per day addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam:
select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
質問 # 122
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