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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Design and configure FlexCards
|
| Topic 2: Data Tools | 23% | - Work with OmniStudio data services
|
| Topic 3: OmniScripts | 27% | - Build and manage OmniScripts
|
| Topic 4: Best Fit Solutioning | 27% | - Design OmniStudio solutions
|
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NEW QUESTION # 175
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
Answer: D
Explanation:
The tool that the consultant should recommend to meet this requirement is Lightning web components.
Lightning web components are custom HTML elements built using HTML and modern JavaScript. They can be used to create rich and interactive user interfaces that display data from various sources and allow users to take actions. In this case, a Lightning web component can be used to display customer 360° information in a console using FlexCards, OmniScripts, or other components. Omniscript is not a tool, but a type of component that can be used to create guided interactions. Visualforce Page is not suitable for this requirement, as it is a legacy technology that uses server-side rendering and does not support modern web standards. FlexCards are not a tool, but a type of component that can be used to display contextual data on record pages.
NEW QUESTION # 176
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
Answer: C
NEW QUESTION # 177
An OmniStudio Consultant is working with a client who wants to automate their business processes using OmniStudio. The client has a complex process that involves multiple steps and requires data from both Salesforce and external sources.
What should the consultant recommend to bundle server-side data integration operations for efficiency and reuse?
Answer: C
Explanation:
Integration Procedures are OmniStudio ' s server-side orchestration mechanism for combining multiple data operations into a reusable service. Salesforce documents that an Integration Procedure can invoke Data Mappers, REST endpoints, Apex, calculations, other Integration Procedures, and related actions sequentially while managing the input and output JSON between those operations. This allows several server-side operations to execute through a consolidated interaction rather than requiring the OmniScript or Flexcard to coordinate numerous independent calls. Data Mappers specialize in Salesforce data extraction, loading, and transformation, while OmniScripts provide guided user interactions and Flexcards provide contextual presentation. Because this process requires Salesforce data, external-system access, multiple processing stages, efficiency, and reusable server-side orchestration, an Integration Procedure is the appropriate architectural layer. Therefore, option D is correct.
NEW QUESTION # 178
A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
Answer: D
NEW QUESTION # 179
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
Answer: B,D,E
NEW QUESTION # 180
......
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