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To be eligible to take the CIS-ITSM Certification Exam, candidates must have completed the ServiceNow ITSM Fundamentals course and have at least six months of experience working with ServiceNow ITSM solutions. CIS-ITSM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. A passing score of 70% or higher is required to achieve certification.
ServiceNow CIS-ITSM exam covers a wide range of topics including IT Service Management, ServiceNow platform architecture, ServiceNow applications, data and process management, and reporting and analytics. CIS-ITSM Exam is designed to test the individual's understanding of these topics and their ability to apply them in real-world scenarios. CIS-ITSM exam comprises of multiple-choice questions and is timed, with a duration of 1 hour and 30 minutes.
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam that tests one's knowledge and skills in implementing IT Service Management solutions using the ServiceNow platform. CIS-ITSM exam is designed for IT professionals and consultants who are responsible for configuring and managing ITSM solutions within their organizations. It is a comprehensive exam that covers a wide range of topics related to ITSM, including incident management, problem management, change management, and service catalog management.
NEW QUESTION # 69
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
Answer: A,D
Explanation:
ServiceNow ' s baseline implementation supports A. Stage labels and names can be changed; D. Estimated durations can be set, so the answer is A, D. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. Catalog fulfillment is normally tracked at the Requested Item [sc_req_item] level because each requested item has its own fulfillment lifecycle, approvals, tasks, and service commitments. The parent Request is an order container and is usually too coarse for item-specific SLAs. The remaining choices are not the best fit. B. States for the requested item records can be renamed; C. Define a Service Level Agreement for a stage. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 70
Which type of catalog item may be found in a Service Catalog?
Answer: B
Explanation:
The implementation requirement maps directly to B. Content Items; therefore B is correct. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. A Content Item is the catalog construct for presenting informational content or a link rather than requesting fulfillment. It can direct users to a Knowledge Article without creating a Request or fulfillment task. The remaining choices are not the best fit.
A). Categories; C. Requested Items; D. Execution Plans. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 71
There are two integration points available in ServiceNow ITSM: Platform Web Services and Event Management.
Answer: A
NEW QUESTION # 72
In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?
Answer: B
NEW QUESTION # 73
Which of the following tables extend the task table? (Choose four.)
Answer: A,B,C,D
NEW QUESTION # 74
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