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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Data privacy and management
B. Absence of agile technology development
C. Organization design
D. Talent development
E. Cross-functional alignment

Answer: C,D,E

NEW QUESTION # 27
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. SAP Integration Suite is available to integrate applications.
D. Business process analysis is available out-of-the-box.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: A,C,E

NEW QUESTION # 28
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Omnichannel experience
B. Billing
C. Guided selling
D. Agent Desktop

Answer: A,D

NEW QUESTION # 29
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can manage customer segments.
C. You can record all master data (customer, products, organization) in a central database.
D. You can migrate data using the Data Workbench.

Answer: A

NEW QUESTION # 30
Which of the following is a feature of SAP Customer Data Platform?

A. Product Workbench
B. Unique customer database
C. Payload customer error messages
D. Al customer overview

Answer: B

NEW QUESTION # 31
......

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