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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Lifecycle Management	14%	- Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management
Topic 2: Security	15%	- Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings
Topic 3: Channel & User Group Administration	28%	- Configure channel management policies - Convert public channels to private channels - Manage default channels and required channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices
Topic 4: Workspace Administration	9%	- Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies
Topic 5: App Administration	10%	- Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings
Topic 6: Fundamentals	9%	- Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities
Topic 7: Enabling Slack Success	15%	- Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support

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Salesforce Certified Slack Administrator Sample Questions (Q65-Q70):

NEW QUESTION # 65
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
B. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
D. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.

Answer: A,B

Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 66
You're a Workspace Admin on the Slack Pro plan.
Your compliance team asks you to prevent users from creating free workspaces with their organization email addresses.
What should you recommend?

A. Upgrade to the Slack Enterprise Grid plan, and enable domain claiming.
B. Upgrade to the Slack Business+ plan, and enable Enterprise Key Management (EKM).
C. Stay on the Slack Pro plan, and enable domain claiming.
D. Ask your Org Owner to enable two-factor authentication (2FA).

Answer: A

Explanation:
Slack domain claiming is:
"Only available on Enterprise Grid, allowing an organization to reserve its domain and prevent users from creating independent Slack workspaces with corporate emails." Pro plan (A) cannot support domain claiming. EKM (B) secures encryption keys, unrelated to domain claiming. 2FA (D) enhances authentication but doesn't block workspace creation.
(Reference: Slack Administration Study Guide - Domain Management on Enterprise Grid)
-

NEW QUESTION # 67
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?

A. Users are automatically added to a set of private and public channels.
B. Members and guests can find each other and interact as they're added to default channels.
C. Default channels orient new members and model channel naming conventions.
D. Default channels are always required, so members won't miss important updates.

Answer: C

Explanation:
Slack guidance emphasizes:
"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms." A is inaccurate - default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.
(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)
-

NEW QUESTION # 68
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A. A manager schedules time to thoroughly review a product release with their team.
B. A manager is actively brainstorming with the leadership team on new department initiatives.
C. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
D. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

Answer: C

Explanation:
Slack Clips are designed for:
"Recording and sharing video, voice, and screen recordings asynchronously to allow teams to consume and respond on their own schedule." A project manager sharing updates for review (B) is a perfect use case. Time-sensitive troubleshooting (A) and active brainstorming (D) are better suited for synchronous tools like Huddles. Scheduling reviews (C) suggests a live meeting rather than asynchronous communication.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Collaboration)
-

NEW QUESTION # 69
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)

A. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
B. Host a Slack 101 training for new hires to onboard them.
C. Host a hackathon that allows new employees to learn about building Slack apps.
D. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.

Answer: A

Explanation:
Slack recommends using self-paced resources and workflows for onboarding:
"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace." Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced.
Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.
(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)

NEW QUESTION # 70
......

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