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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 2	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 3	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 4	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 5	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 6	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 7	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 8	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 9	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 10	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

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Apple Device Support Exam Sample Questions (Q214-Q219):

NEW QUESTION # 214
What's the first action you should try when an app is unresponsive?

A. Contact the developer
B. Force the app to quit and reopen it
C. Update iOS or iPadOS

Answer: B

NEW QUESTION # 215
Which macOS feature allows you to use your iPhone as a webcam?

A. Stage Manager
B. Quick Look
C. Focus
D. Continuity Camera

Answer: D

Explanation:
Continuity Camera is a macOS feature that allows you to use your iPhone as a webcam on your Mac. With Continuity Camera, you can take advantage of the powerful iPhone camera and additional video effects, such as Center Stage, Portrait mode, Studio Light, and Desk View. You can connect your iPhone to your Mac wirelessly or with a USB cable, and choose your iPhone as the camera or microphone in apps that support it, such as FaceTime or Photo Booth1. The other options, Focus, Stage Manager, and Quick Look, are not macOS features that allow you to use your iPhone as a webcam. Focus is a feature that helps you reduce distractions and stay focused on what matters to you2. Stage Manager is a third-party app that lets you control your live stream from your iPhone3. Quick Look is a feature that lets you preview files without opening them4. References: 1 Use your iPhone as a webcam on Mac - Apple Support 2 Use Focus on your Mac - Apple Support 3 Stage Manager - App Store 4 Use Quick Look on Mac - Apple Support

NEW QUESTION # 216
Which accessibility feature enlarges text on the screen when you move the pointer over it?

A. Pointer Control
B. Zoom
C. Hover Text
D. VoiceOver

Answer: C

Explanation:
TheHover Textaccessibility feature on macOS enlarges text under the pointer when activated, aiding users with visual impairments. Enabled inSystem Settings > Accessibility > Display > Hover Text, it displays a magnified text box when hovering over items, with customizable size and activation (e.g., holding Command).
* Option A (VoiceOver) narrates screen content but doesn't enlarge text on hover.
* Option B (Zoom) magnifies the entire screen or a portion, not specifically text under the pointer.
* Option C (Pointer Control) adjusts pointer behavior, not text size.
* Option D (Hover Text) matches the description precisely.Introduced in macOS Mojave and refined by
2025, see Apple's "Use Hover Text on Mac" (support.apple.com/HT211100).

NEW QUESTION # 217
What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?

A. Log in using the administrator's Apple ID and two-factor authentication.
B. Select one of the displayed administrator accounts, then provide the account's password.
C. Enter the FileVault recovery key, then select an administrator user account.
D. Access the Startup Security Utility and enter the administrator's six-digit passcode to unlock the system.

Answer: D

NEW QUESTION # 218
While setting up a new iPad from their organization, a user notices that several setup screens are missing.
What is the most likely reason?

A. The iPad failed to activate during setup.
B. The device was released from Apple School Manager.
C. The organization's MDM solution is managing Setup Assistant.
D. The user selected "Skip all setup screens".

Answer: C

Explanation:
MDM can automate Setup Assistant, skipping screens (e.g., Apple ID, Terms) for managed devices enrolled in Apple School Manager/Business Manager.
* Option A: Activation failure halts setup, not skips screens.
* Option B: Release prevents MDM control, not skips.
* Option D: No "Skip all" option exists.
References: Apple Support - " MDM Overview " (support.apple.com/HT204142).

NEW QUESTION # 219
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