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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service and Support Applications	10%	- Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements - Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage
Topic 2: Data and Analytics Management	17%	- Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Topic 3: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Topic 4: Configuration and Setup	15%	- Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure - User interface configuration 1. Declarative customization options 2. Navigation and global settings
Topic 5: Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. Salesforce Mobile App capabilities 2. AppExchange and third-party integrations
Topic 6: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Topic 7: Sales and Marketing Applications	10%	- Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules - Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities
Topic 8: Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization - Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes

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Salesforce Certified Administrator Sample Questions (Q13-Q18):

NEW QUESTION # 13
Ursa Major Solar's Platform Administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored to the page layout. What are two methods for achieving this goal?

A. Restore original page layout from a sandbox.
B. Restore from the recycle bin within 15 days.
C. From the fields palette, drag the field into the same position.
D. Clone the layout from a different profile and use save as.

Answer: A,C

Explanation:
When a field is removed from a page layout, the field itself is not deleted from the database; it is simply no longer displayed to the user. To restore it, the most direct method is to use the Page Layout Editor, find the field in the Fields Palette at the top of the editor, and drag it back onto the layout (Option D). This is the standard "undo" action for layout changes. Alternatively, if the layout has undergone many complex changes and the admin wants to revert to a known good state, they could restore it from a Sandbox (Option B) by redeploying the layout metadata. Option C is incorrect because the Recycle Bin is for deleted records or fields, not for layout configurations. Option A is a workaround that involves creating a new layout based on another, but it is not a direct way to "restore" the specific layout being edited.

NEW QUESTION # 14
Universal Containers uses Web-to-Case to. convert support requests submitted through its website into. cases. The support team would like Salesforce to. automatically send an email containing password reset instructions to. the customer when the case subject contains the words "forgot" and "password". What does the administrator need to. configure to. meet this requirement?

A. Email-to-case
B. Support settings
C. Validation rule
D. Auto-response rule

Answer: D

NEW QUESTION # 15
How many roles can you create for your org?

A. No Limit
B. 0
C. 1
D. 2

Answer: D

Explanation:
Section: Volume D
Explanation/Reference:

NEW QUESTION # 16
Sales User is a standard profile.

A. False
B. True

Answer: A

Explanation:
Section: Volume I

NEW QUESTION # 17
The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?

A. Edit the custom Event report type and add fields related via lookup.
B. Use a dashboard with filters to show Event and Contact data as requested.
C. Create a new report type with event as the primary object and Contact as a related object.
D. Configure formula fields on event to populate contact information

Answer: A

Explanation:
Report type is a tool that can be used to pull contact fields into the custom report for Event. Report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects. To edit the custom Event report type and add fields related via lookup, go to Setup > Report Types and select the Event report type. Then click Edit Layout and drag the fields from the Contact object to the layout.References:https://help.salesforce.com/s/articleView?id=sf.
reports_builder_create_report_type.htm&type=5

NEW QUESTION # 18
......

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