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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
An IT service provider is carrying out an internal assessment to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
Which area do they also need to consider?

A. Financial budgets
B. Customer satisfaction metrics
C. Information and technology
D. Service design processes

Answer: D

NEW QUESTION # 20
A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?

Answer:

Explanation:
Improve user training materials and methods as part of the "onboarding" step

NEW QUESTION # 21
What helps people to understand the value of an initiative, and reduces their resistance?

A. Measurement cascades
B. Change enablement
C. Continual improvement
D. Organizational change management

Answer: D

NEW QUESTION # 22
Which activity does a service provider carry out as part of the "explore step of the customer journey"?

A. Onboarding customers to existing services
B. Analyzing potential customer patterns of business activity
C. Setting service level expectations with potential customers
D. Reviewing past customer satisfaction surveys

Answer: B

NEW QUESTION # 23
Which statement about the onboarding of services is CORRECT?

Answer:

Explanation:
The onboarding should be planned during the design of the service

NEW QUESTION # 24
......

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