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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- Safety and compliance
  • 1. Handle hazardous materials properly
  • 2. Follow workplace safety procedures
  • 3. Understand environmental impacts
- Documentation and professionalism
  • 1. Follow change management procedures
  • 2. Use professional communication skills
  • 3. Maintain accurate documentation
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Verify data integrity
  • 3. Perform disaster recovery procedures
Software Troubleshooting23%- Operating system troubleshooting
  • 1. Resolve boot and startup issues
  • 2. Fix application and driver errors
  • 3. Troubleshoot performance problems
- Security-related troubleshooting
  • 1. Identify malware symptoms
  • 2. Resolve unauthorized access issues
  • 3. Recover compromised systems
- Mobile and application troubleshooting
  • 1. Resolve connectivity problems
  • 2. Fix application crashes and freezes
  • 3. Troubleshoot mobile OS issues
Operating Systems28%- OS installation and configuration
  • 1. Configure macOS and Linux
  • 2. Install and configure Windows
  • 3. Manage mobile operating systems
- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Command Prompt and PowerShell
  • 3. Use Task Manager and Device Manager
- File systems and maintenance
  • 1. Configure backup and recovery
  • 2. Manage file systems and permissions
  • 3. Perform OS updates and upgrades
Security28%- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Apply least privilege principles
  • 3. Implement physical security measures
- Threat prevention
  • 1. Detect and remove malware
  • 2. Prevent phishing and social engineering
  • 3. Secure end-user devices
- Security fundamentals
  • 1. Implement authentication and access controls
  • 2. Configure wireless security
  • 3. Apply encryption technologies

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q45-Q50):

NEW QUESTION # 45
A location is experiencing under-voltage events during peak periods. Which of the following should be deployed at this location?

Answer: C


NEW QUESTION # 46
A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?

Answer: D

Explanation:
The correct answer is A. Perform a factory reset, because the symptoms strongly indicate a serious mobile malware infection, potentially including spyware or a trojan installed from an unofficial app store. Random pop-ups, excessive data usage, blocked access to banking apps, and inability to update the OS are classic indicators that malicious software has gained deep system-level access.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, mobile malware installed from unofficial sources can embed itself deeply into the operating system, sometimes gaining device administrator privileges. In such cases, standard remediation steps such as clearing cache or uninstalling apps may be ineffective.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that when a mobile device shows signs of persistent compromise-especially when core OS functions and security-sensitive applications are affected-the recommended first step is to perform a factory reset. This completely wipes user-installed applications and restores the device to a known-good state.
The Mike Meyers / Mark Soper Lab Manual reinforces that changing passwords is important after the device is secured, not before. Contacting support or clearing cache does not remove deeply embedded malware.
Therefore, to immediately address the security threat and regain control of the device, a factory reset is the most appropriate first action, making A the correct answer.


NEW QUESTION # 47
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?

Answer: A

Explanation:
Once an incident is confirmed, the immediate priority is containment. Isolating (quarantining) the infected machines prevents the malware from spreading to other systems or exfiltrating data, enabling safe analysis and remediation.


NEW QUESTION # 48
An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Many modern commercial software applications (including photo editors like Adobe Photoshop) offer tiered features based on user subscriptions or license levels. If certain features are locked and prompt for a login, the issue is likely due to a missing or unassigned software license. Assigning the correct license through a centralized license management system (such as Adobe Admin Console or Microsoft 365 portal) will enable those features.
B: VPN connection does not affect local software licensing.
C: Repairing the application does not resolve license entitlement.
D: Reinstalling the software won't help unless the license is assigned.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common software and application issues.
Study Guide Section: Troubleshooting licensing and access control for applications


NEW QUESTION # 49
A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?

Answer: C

Explanation:
Windows Helloprovides alternative sign-in options including facial recognition, fingerprint scans, and PINs, reducing dependence on passwords.
FromAll-in-One Exam Guide:
"Windows Hello offers a range of biometric and PIN-based login methods designed to simplify access while enhancing security."
"It can be used in place of a password, ideal for users who frequently forget credentials."


NEW QUESTION # 50
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