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| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Support development teams with clarification |
| Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Identify improvement opportunities - Map existing business processes - Design optimized processes aligned with Salesforce |
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story |
| Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges |
試験に合格したい人は、適切なBA-201ガイドの質問を選ぶのが困難です。彼らはどの学習教材が自分に適しているかを知りませんし、どの学習教材が最適であるかを知りません。当社は、当社のBA-201学習教材が世界市場の中で最高であると約束できます。私たちに知られているように、当社のBA-201認定ガイドは、多くの専門家や教授によって設計された当社のBA-201学習教材のこのダイナミックな市場における主要な実践教材です。 BA-201試験問題に頼ることができます！
質問 # 74
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
正解：B
解説：
The best option for the BA to suggest is to ask the support manager to wait until the idea is released. This option avoids spending time and resources on building a custom solution that may not be compatible or necessary once the idea is released. It also ensures that the support team can benefit from the latest features and functionality that Salesforce provides, and avoid potential issues or conflicts with future updates or releases. The other options are either impractical or risky. Option B may not be possible or feasible, as the idea may not be ready or stable for early release. Option C may result in wasted effort or duplication, as the custom solution may become obsolete or incompatible once the idea is released. References: https://trailhead.
salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/evaluate-solution-options
質問 # 75
Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?
正解：C
解説：
The tool that Universal Containers should use to prevent teams from overwriting each other's changes in the future is a version control system. A version control system is a tool that tracks and manages changes to code or configuration in a software project or enhancement. A version control system helps to prevent teams from overwriting each other's changes by allowing them to create and work on separate branches or copies of the code or configuration, merge their changes with the main branch or copy when they are ready, and resolve any conflicts or errors that may occur during the merge. A version control system also helps to maintain a history of changes, backup and restore previous versions, and collaborate and communicate with other team members. References: https://trailhead.salesforce.com/content/learn/modules/git-and-git-hub-basics/work- with-the-git-hub-workflow
質問 # 76
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?
正解：B
解説：
For a project like developing a new inventory forecasting application on an Experience Cloud site, identifying key external stakeholders is critical for ensuring that the solution meets the end-users' needs. Buyers and customers are the primary users of such a platform and are directly impacted by its functionality and performance. Involving them in determining project priorities helps to align the development efforts with the actual market demand and user expectations, leading to a more successful and user-centric solution.
質問 # 77
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
Which external stakeholders to assist with determining project recommend?
正解：A
解説：
This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. References: https://trailhead.
salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement- skills
質問 # 78
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
正解：B
解説：
This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
質問 # 79
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