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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q38-Q43):

NEW QUESTION # 38
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B. You can download large volumes of SR data from the Analytics interface.
C. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D. You must retrieve large volumes of data through a REST API endpoint.

Answer: B,C

NEW QUESTION # 39
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales
B. requires less work and effort
C. allows the display of a product hierarchy specifically for service purposes
D. allows use of a simpler hierarchy

Answer: A,B

NEW QUESTION # 40
Which three statements are true?

A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Answer: B,C,D

NEW QUESTION # 41
Which three statements are true about building Digital Customer Service (DCS) applications?

A. Only one version of a DCS application can be active in production at any time.
B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C. DCS application can be embedded in other sites.
D. Many DCS applications can be active in production at the same time.

Answer: A,B,C

NEW QUESTION # 42
What is the main function of the Data Security Policies?

A. defines the views the application can access
B. defines the data a particular user can see and/or modify
C. defines the privileges and roles a particular user can have
D. defines the actions a particular user can do
E. defines the views or functionalities the user can access

Answer: E

NEW QUESTION # 43
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