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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Actual Salesforce-Communications-Cloud Salesforce Communications Cloud Accredited Professional (AP) Exam Questions 2026

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
B. Split the order into multiple order and group order items based on the service location
C. Use the CPQ multisite feature and group the service locations and create orders for each group
D. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Answer: A

NEW QUESTION # 48
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Customizations using CPQ Hooks
B. Adjustment using Context rules
C. Promotions
D. Discounts.

Answer: B,D

NEW QUESTION # 49
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design opportunity management flows and convert the opportunity to quote.
B. Design a contract creation and contract renewal flows
C. Design order capture and order fulfillment flows
D. Design a quoting flow to negotiate price and discount approval process.

Answer: A,D

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

NEW QUESTION # 50
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A. Use Cart Based APIs
B. Use EPC APIs
C. Use Digital Commerce APIs
D. Use CPQAppHandler Methods

Answer: C

NEW QUESTION # 51
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
B. Use Apex to be able to send the customized payload and interpret the response
C. Attach an Omniscript ta task and handle the integration manually
D. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

Answer: B

NEW QUESTION # 52
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