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Salesforce Certified-Business-Analyst Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Business Analyst Exam
Exam Number:Certified-Business-Analyst (CRT-251)
Exam Price:$200 USD
Related Certifications:Salesforce Certified Administrator
Exam Format:Multiple Select, Multiple Choice
Real Exam Qty:60
Passing Score:72%
Available Languages:English
Certificate Validity Period:Maintenance required annually via Salesforce certification maintenance modules
Exam Duration:105 minutes
Recommended Training:Salesforce Business Analyst Trailhead Learning Path
Exam Registration:Kryterion Webassessor
Salesforce Certification Portal
Sample Questions:Salesforce Certified-Business-Analyst Sample Questions
Exam Way:Online proctored exam or onsite at authorized testing centers (via Kryterion/Webassessor)
Pre Condition:No mandatory prerequisites; Salesforce Administrator certification is recommended
Official Syllabus URL:https://trailhead.salesforce.com/credentials

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The Salesforce Certified Business Analyst Exam certification is ideal for professionals with experience in business analysis, project management, and software development. It is also beneficial for individuals who have a deep understanding of Salesforce and its capabilities. The Salesforce Certified Business Analyst Exam is a valuable credential that can enhance career opportunities and increase earning potential. It is recognized globally and is highly respected within the Salesforce community. With this certification, professionals can demonstrate their expertise in Salesforce and their commitment to providing high-quality solutions to businesses.

Salesforce Certified Business Analyst Exam Sample Questions (Q293-Q298):

NEW QUESTION # 293
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?

Answer: B


NEW QUESTION # 294
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

Answer: C


NEW QUESTION # 295
Which tool is used to create reports, incorporate filters and select the Report Type?

Answer: B

Explanation:
Explanation
Report Builder is the tool used to create reports, incorporate filters and select the Report Type. Data Loader is a tool used to import and export data in Salesforce. A csv file is a file format that can be used to import or export data in Salesforce, but it is not a tool to create reports. Report Composer is not a valid tool in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.htm&type=5


NEW QUESTION # 296
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?

Answer: B

Explanation:
Explanation
The acceptance criteria that is most appropriate for this user story is sales rep can see the inventory closest to a customer with a quick action. Acceptance criteria are specific conditions or requirements that must be met for a user story to be considered done or acceptable. Acceptance criteria should be clear, concise, testable, and measurable. Sales rep can see the inventory closest to a customer with a quick action is an appropriate acceptance criterion because it specifies what functionality or feature must be delivered (see the inventory closest to a customer), how it must be delivered (with a quick action), and who must be able to use it (sales rep). As a sales rep, I see the inventory closest to a customer is not an appropriate acceptancecriterion because it does not specify how the functionality or feature must be delivered or accessed by the user. It is also redundant with the user story format of "as a [role], I want [what], so that [why]". Sales rep can see the inventory closest to a customer is not an appropriate acceptance criterion because it does not specify how the functionality or feature must be delivered or accessed by the user. It is also vague and incomplete as it does not indicate what constitutes "closest" or how it is measured.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-pr


NEW QUESTION # 297
The development team at Universal Containers is reviewing several stories to be added to the current sprint.
The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?

Answer: B

Explanation:
The document that the BA should review and revise to provide more clarity to the team is acceptance criteria.
Acceptance criteria are statements that define what conditions or requirements must be met for a user story or sprint to be accepted by the user or stakeholder. Acceptance criteria help to clarify the scope, functionality, and quality of the user story or sprint, provide a basis for testing and validating the work done, and ensure that it meets the user's needs and expectations. By reviewing and revising acceptance criteria for the user story about an Opportunity email alert, the BA can provide more clarity to the team about what type of testing is needed. References: https://trailhead.salesforce.com/en/content/learn/modules


NEW QUESTION # 298
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