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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud-AP
Exam Duration:	105 minutes
Real Exam Qty:	60
Exam Price:	USD 75
Exam Format:	Multiple Select, Multiple Choice
Related Certifications:	Salesforce Communications Cloud Salesforce Industry Cloud Credentials Salesforce OmniStudio Consultant
Available Languages:	English
Recommended Training:	OmniStudio Learning Modules Salesforce Trailhead - Communications Cloud
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce authorized testing provider
Pre Condition:	Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To validate if MACD works on migrated Assets.
B. To validate the migrated assets data aligns with assets data model
C. To validate if decomposition works on migrated assets
D. To create inventory items to be used in subsequent MACD.

Answer: B

Explanation:
Creating a no-change MACD order as part of the asset migration process is essential to validate that the migrated assets data aligns with Salesforce ' s asset data model. This step ensures that the assets are correctly structured and functional within the Salesforce environment, facilitating future MACD processes on these assets.References:Best practices for asset migration and validation in Salesforce Communications Cloud.

NEW QUESTION # 31
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
B. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
C. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
D. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

Answer: C

Explanation:
For UC ' s requirement to reuse the same modem for additional VOIP lines, creating an M:1 decomposition relationship between TV and VOIP to the modem and setting the scope to account on the modem technical product (D) is the most effective solution. This ensures that the modem is associated with the account level, allowing for its reuse across multiple services without unnecessary duplication.References:Salesforce Communications Cloud documentation on product catalog management and technical inventory.

NEW QUESTION # 32
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
C. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Answer: B

NEW QUESTION # 33
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
D. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

Answer: A

Explanation:
For a telecom service provider offering bundled and independent services, modeling each offer as top-level offers and using staged assetization (D) in orchestration ensures that services are available for consumption as soon as they are fulfilled. This approach allows for parts of the order to be activated and used by the consumer even if other parts are still pending, enhancing customer satisfaction.References:Salesforce Communication Cloud documentation on assetization and orchestration strategies for bundled services.

NEW QUESTION # 34
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating Assets instead of orders would provide more business Value.
B. Migrating millions of records will cause Order Management to fail during processing due to large volume
C. This would require migrating all products sold within last 5 years, including those that are no longer sold.
D. Migrating millions of records may reduce query performance due to large data volumes
E. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

Answer: C,D,E

Explanation:
When considering migrating millions of orders, consultants should be aware of potential impacts on system performance (C) and the necessity of including all relevant products in the migration (D). While Salesforce can handle large data volumes, it ' s crucial to coordinate with Salesforce support (A) to ensure system stability and performance during extensive data migrations. Migrating assets might provide more business value (E), but this depends on the specific business needs and data relevance.References:Salesforce best practices for large data volume management and migration strategies.

NEW QUESTION # 35
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