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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q78-Q83):

NEW QUESTION # 78
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
B. Use the CPQ multisite feature and group the service locations and create orders for each group
C. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
D. Split the order into multiple order and group order items based on the service location

Answer: A,C,D

Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.

NEW QUESTION # 79
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
C. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Answer: C

NEW QUESTION # 80
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
B. This would require migrating all products sold within last 5 years, including those that are no longer sold.
C. Migrating millions of records will cause Order Management to fail during processing due to large volume
D. Migrating Assets instead of orders would provide more business Value.
E. Migrating millions of records may reduce query performance due to large data volumes

Answer: A,B,E

Explanation:
When considering migrating millions of orders, consultants should be aware of potential impacts on system performance (C) and the necessity of including all relevant products in the migration (D). While Salesforce can handle large data volumes, it ' s crucial to coordinate with Salesforce support (A) to ensure system stability and performance during extensive data migrations. Migrating assets might provide more business value (E), but this depends on the specific business needs and data relevance.References:Salesforce best practices for large data volume management and migration strategies.

NEW QUESTION # 81
Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What is the quality, structure and frequency of the data migration?
B. What data and from which system will be migrated
C. What will be the overall cost for migration?
D. Who will be the main point of contact for migration
E. What tools and databases will be used to perform the migration

Answer: A,B,E

Explanation:
When planning a migration strategy, especially in a complex system landscape, it ' s crucial to understand the data sources (A), the tools and databases for migration (C), and the quality, structure, and frequency of data migration (E). These factors directly impact the technical approach to migration, ensuring that the strategy is realistic, efficient, and aligned with business goals.References:Best practices for system migration in Salesforce, focusing on data integrity, migration tools, and data quality assessment.

NEW QUESTION # 82
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B. Inform the business that data migration is completed and errors resolved in development
C. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
D. Raise support case to retrieve a data load report to summarize the data load.

Answer: A,C

NEW QUESTION # 83
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