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| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges - Assess current state of existing products and processes - Document business processes and scope |
| Solution Design and Documentation | 18% | - Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design - Create functional specifications and design documents |
| Change Management and Enablement | 17% | - Support adoption and training activities - Identify change impacts and risks - Develop change enablement strategies |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Document and maintain user stories - Define components of effective user stories |
| Development Support and User Acceptance | 12% | - Plan and execute user acceptance testing - Validate solution against requirements - Support solution development and clarify requirements |
| Requirements Gathering and Management | 18% | - Document and manage requirements in version control - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements |
>> Relevant Certified-Business-Analyst Questions <<
The contents of Certified-Business-Analyst learning questions are carefully compiled by the experts according to the content of the Certified-Business-Analyst examination syllabus of the calendar year. They are focused and detailed, allowing your energy to be used in important points of knowledge and to review them efficiently. In addition, Certified-Business-Analyst Guide engine is supplemented by a mock examination system with a time-taking function to allow users to check the gaps in the course of learning.
NEW QUESTION # 78
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Answer: A
NEW QUESTION # 79
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
Answer: B
Explanation:
Explanation
The business analyst should encourage the project stakeholders to think of various ways to solve cases differently before deciding on a specific solution. This is because the business analyst should focus on understanding the problem or need that the project is trying to address, rather than jumping to a predefined solution. By exploring different options and alternatives, the business analyst can help the project stakeholders find the best fit solution that meets their requirements and expectations, as well as aligns with the project scope, budget, and timeline. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
NEW QUESTION # 80
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
Answer: C
NEW QUESTION # 81
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
Answer: B
Explanation:
Explanation
A business analyst should use storytelling to communicate the vision for a Salesforce solution to business stakeholders by giving a perspective from a relatable persona that shows how the development team can solve their business challenges. This will help them empathize with the user's needs and goals, and see how the solution will benefit them. Highlighting a perspective from testing feedback that identifies bugs and pain points in their business challenges may be discouraging or demotivating for the stakeholders. Describing a perspective from the business requirements document that addresses architectural concerns based on their business challenges may be too technical or abstract for the stakeholders. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
NEW QUESTION # 82
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?
Answer: B
Explanation:
The best practice for handling an urgent, high-priority change request in Scrum is to add it to the prioritized backlog for the next sprint. This way, the change request can be reviewed by the product owner and estimated by the development team before being added to a sprint. Adding a change request to an ongoing sprint would disrupt the planned scope and schedule of work.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/ma
* https://www.scrum.org/resources/blog/how-handle-change-request-scrum
NEW QUESTION # 83
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