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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Available Languages: | Japanese, Polish, Italian, French, Spanish, English, Portuguese (Brazil), Chinese, German |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40 questions) |
| Exam Format: | Closed book, Single correct answer, Multiple choice |
| Related Certifications: | ITIL Experience (Version 5) ITIL Strategy (Version 5) ITIL Transformation (Version 5) ITIL Product (Version 5) ITIL Foundation Bridge (Version 5) ITIL Service (Version 5) |
| Exam Price: | From US$690.00 |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
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質問 # 71
Which is the main form of service interaction between service consumers and digital services?
正解：D
解説：
The correct answer is C. ITIL Version 5 explains that a service offering may include three forms of interaction between a service consumer and a service: transfer of goods, service actions, and access to resources. Access to resources means that the service consumer gains access to the service provider's resources and uses them according to agreed terms and conditions. ITIL specifically states that access to resources is the main form of service interaction between service consumers and digital services. Examples include access to applications, platforms, web resources, networks, equipment, and cloud-based resources.
Option A, transfer of goods, is rare but possible in digital services, such as equipment or consumables. Option B, delivery of goods, is not one of the three primary ITIL categories; delivery of goods is an example of a service action. Option D, service actions, are common in industries such as education or transport but are relatively rare in digital services compared with access to resources.
質問 # 72
Which activity focuses on minimizing the impact of incidents and disasters when they happen?
正解：A
解説：
Support is the activity focused on minimizing the impact of incidents and disasters when they occur, so option C is correct. In ITIL, support includes helping users, restoring normal service, handling incidents, and responding to issues that affect service quality or continuity. Its purpose is not only to react, but to reduce disruption to users and customers as much as possible. Operate maintains live products and supporting systems, while support deals more directly with service interruptions and the human-facing aspects of restoring service. Transition introduces changed products into the live environment, and design defines solutions before they are built. By placing emphasis on rapid assistance, recovery, and user impact reduction, the support activity plays a crucial role in service resilience and in maintaining confidence during service failures or disruptions.
質問 # 73
What is an error ?
正解：A
解説：
The correct answer is D. ITIL Version 5 defines an error as a flaw or vulnerability that may cause incidents.
This makes option D the best answer, although the most precise ITIL wording is "a flaw or vulnerability that may cause incidents." Errors are closely related to the support activity, where organizations identify and resolve incidents, fulfil disaster recovery procedures, and capture consumer feedback. ITIL also explains that the investigation of incidents may identify errors in products or work processes, which are also known as problems when they are causes or potential causes of incidents. Option A describes degradation or reduction in service quality, but it does not define an error. Option B describes an incident, because an incident is associated with interruption or degradation of a service. Option C describes a serious event or possible disaster impact, not an error. An error may remain hidden until it contributes to one or more incidents, so identifying and managing errors is important for improving reliability and preventing recurrence.
質問 # 74
Which of the following describes a management practice?
正解：B
解説：
A management practice is best described as a set of organizational resources and capabilities designed to perform work or accomplish an objective, which makes option B correct. In ITIL, a practice is broader than a process. It includes not only activities and workflows, but also roles, competencies, information, technology, partners, and other resources needed to perform effectively. This reflects the Four Dimensions and ITIL's holistic approach. Option A and D describe value streams or processes more closely, depending on interpretation. Option C refers more to a model or visualization of value co-creation rather than a practice.
Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.
質問 # 75
What BEST describes the concept of utility ?
正解：C
解説：
The correct answer is B. ITIL Version 5 defines utility as the functionality offered by a product or service to meet a particular need. Utility can be summarized as "what the service does" and is used to determine whether a service is fit for purpose. A service has utility when it supports the performance of the consumer, removes constraints from the consumer, or does both. For example, a booking application has utility if it allows customers to search for vehicles, make reservations, manage payments, and complete their journey effectively. Option A is incorrect because "fit for use" is linked to warranty, not utility. Option C is also warranty, because warranty is the assurance that a product or service will meet agreed requirements, such as availability, capacity, security, and continuity. Option D describes experience, especially user or customer experience, which concerns functional and emotional interactions with the service and provider as perceived by the stakeholder.
質問 # 76
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ITIL-5-Foundation日本語版問題解説: https://www.jptestking.com/ITIL-5-Foundation-exam.html