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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
AI and arbitration12%- Decision optimization
  • 1. Prioritize actions
  • 2. Use AI in decisioning
  • 3. Apply arbitration logic
Decision strategies14%- Strategy design
  • 1. Use predictive analytics
  • 2. Build decision strategies
  • 3. Test decision logic
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Optimize customer experiences
  • 3. Support business-driven changes
Channels10%- Multi-channel engagement
  • 1. Outbound channel setup
  • 2. Web channel configuration
  • 3. Cross-channel engagement
Actions and treatments12%- Manage customer actions
  • 1. Present a single offer on the web
  • 2. Define an action for outbound
  • 3. Define and manage customer actions
Contact policy and volume constraints13%- Contact governance
  • 1. Control customer contact frequency
  • 2. Apply volume constraints
  • 3. Configure contact policies
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Essentials of always-on outbound
  • 2. Customer engagement blueprint
  • 3. Define the starting population
  • 4. Optimize the next-best-action strategy
  • 5. Optimize the customer value in the contact center
Engagement policies15%- Customer engagement rules
  • 1. Customer journeys
  • 2. Create an engagement strategy
  • 3. Define customer engagement policies

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q94-Q99):

NEW QUESTION # 94
MyCo, a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
As a decisioning architect, how can you ensure that the MyFone 14 Pro offer is prioritized over other offers?

Answer: D

Explanation:
The business weight is a parameter that allows you to manually adjust the priority of an offer based on your business objectives and preferences. The business weight is multiplied by the business value and the propensity to calculate the final priority score of an offer. A higher business weight means a higher priority score, making the offer more likely to be selected and presented to the customer. Therefore, if you want to boost an offer, you can increase its business weight. Verified Reference: Pega Decisioning Consultant | Pega Academy


NEW QUESTION # 95
A telecommunications company is promoting IPhone upgrades with unlimited data plans. The marketing team notices that a customer explicitly stated in a recent survey that they are not interested in iPhone products. The company wants to apply appropriate engagement policy conditions to respect customer preferences.
Which engagement policy condition type should you use to prevent iPhone offers for customers who express disinterest?

Answer: B


NEW QUESTION # 96
U+ Bank, a retail bank, is cross-selling on the web by showing various credit card offers to its customers.
The bank wants to introduce a new offer in the Business Operations Environment. Place the steps in the correct order of implementation.

Answer:

Explanation:
A screenshot of a computer AI-generated content may be incorrect.


NEW QUESTION # 97
An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate the policy. What is the best way for the NBA Specialist to validate the engagement policy?

Answer: D


NEW QUESTION # 98
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.

Answer:

Explanation:
A screenshot of a chat AI-generated content may be incorrect.


NEW QUESTION # 99
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