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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 6
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 7
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 8
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 9
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

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Apple Device Support Exam Sample Questions (Q153-Q158):

NEW QUESTION # 153
Use this image to answer the question.

How do you get to this screen on iPhone?

Answer: C


NEW QUESTION # 154
What would cause you to need to use recovery mode to restore your iPhone?

Answer: D

Explanation:
Recovery mode is needed if the iPhone is stuck on the Apple logo without progress, indicating a failed boot requiring restore via a Mac/PC.
* Option A: Network loss doesn't trigger this.
* Option B: Single-user mode is macOS, not iOS.
* Option D: App updates don't need recovery.
References: Apple Support - " If your iPhone won't turn on " (support.apple.com/HT201412).


NEW QUESTION # 155
Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery?

Answer: D

Explanation:
Recovery Lock (MDM feature on supervised Macs) requires entering therecoveryOS passwordat the Recovery prompt to access macOS Recovery.
* Option A: Startup Disk doesn't handle this.
* Option B: Service isn't needed.
* Option D: Bypass Key isn't a standard term here.
* Option C: Correct-MDM-specific step.References: Apple Support - "MDM Recovery Lock" (support.
apple.com/HT204142).


NEW QUESTION # 156
Where are sysdiagnose log files located on iPhone?

Answer: C

Explanation:
Sysdiagnose log files are located on iPhone in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file. You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says "Diagnostics are in flight".
Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with "sysdiagnose_" and include the date and time of the generation, the device type, and the iOS version. For example,
"sysdiagnose_2024.01.06_17-14-34+0500_iPhone_OS_iPhone_19A344.tar.gz". References: Using Sysdiagnose to Troubleshoot iOS or iPadOS - Apple Device Support Tutorials | Apple Training, How to extract sysdiagnose logs for forensic purposes on iOS | Andrea Fortuna


NEW QUESTION # 157
Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

Answer: D


NEW QUESTION # 158
......

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