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| Section | Objectives |
|---|
| OmniStudio (Vlocity) Capabilities | - DataRaptors and Integration Procedures - FlexCards and UI Composition - OmniScripts and Guided Experiences
|
| Integration and Extensibility | - External System Data Synchronization - Salesforce APIs and Integration Patterns
|
| Industry Process Automation | - Service and Provisioning Workflows - Customer Lifecycle Management
|
| Order Management and CPQ | - Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
|
| Communications Cloud Fundamentals | - Communications Industry Data Model - Industry Cloud Overview and Use Cases
|
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The Salesforce Communications Cloud Accredited Professional (AP) Exam (Salesforce-Communications-Cloud) exam questions are the real, valid, and updated Salesforce-Communications-Cloud Exam Questions that are specifically designed for quick and complete Salesforce-Communications-Cloud exam preparation. With PDF4Test Salesforce Communications Cloud Accredited Professional (AP) Exam (Salesforce-Communications-Cloud) practice test questions you can start Salesforce Salesforce-Communications-Cloud exam preparation immediately.
Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q28-Q33):
NEW QUESTION # 28
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What tools and databases will be used to perform the migration
- B. What data and from which system will be migrated
- C. What is the quality, structure and frequency of the data migration?
- D. What will be the overall cost for migration?
- E. Who will be the main point of contact for migration
Answer: A,B,C
NEW QUESTION # 29
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
- D. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
Answer: C
Explanation:
For a telecom service provider offering bundled and independent services, modeling each offer as top-level offers and using staged assetization (D) in orchestration ensures that services are available for consumption as soon as they are fulfilled. This approach allows for parts of the order to be activated and used by the consumer even if other parts are still pending, enhancing customer satisfaction.References:Salesforce Communication Cloud documentation on assetization and orchestration strategies for bundled services.
NEW QUESTION # 30
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
- C. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
- D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
Answer: A
Explanation:
Creating one orchestration plan with mutually exclusive conditions for activation and deactivation orchestration items (C) minimizes unnecessary configurations. This streamlined approach allows for efficient management of service activations and deactivations within a single orchestration framework.References:
Salesforce Industries Order Management documentation on orchestration plan design.
NEW QUESTION # 31
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Use Data raptor technology to make the request and return the response to order management
- B. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- C. Design integration procedure that makes both request and returns the result to order Management.
- D. Design for one callout each request and cache the identifier in memory
Answer: B,C
Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.
NEW QUESTION # 32
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Time Plan
- B. Offering
- C. Promotions
- D. Discount
Answer: C
Explanation:
For introducing a limited-time offer with a 10% discount for three months, configuring Promotions (B) in Salesforce Communications Cloud is the most appropriate solution. Promotions allow for the creation of time- bound offers that can be applied automatically or manually to applicable orders, providing flexibility and control over discount application.References:Salesforce Communications Cloud documentation on promotions and discount management
NEW QUESTION # 33
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