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The CIPS L5M9 certification verifies that you have a basic understanding of Operations Management concepts and virtualization. Success in the L5M9 exam of the CIPS L5M9 certificate also proves your knowledge of basic troubleshooting concepts and data center technology. When you earn the L5M9 Certification you will get reliable exam guide materials.
| Section | Objectives |
|---|---|
| Topic 1: Understand planning and control in operations management | - Analyse forecasting and demand management
|
| Topic 2: Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Topic 3: Understand the improvement of operations management | - Analyse operations improvement strategies
|
| Topic 4: Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
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NEW QUESTION # 34
Which of the following situations would use a fixed-position layout?
Answer: B
Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.
NEW QUESTION # 35
The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?
Answer: C
Explanation:
1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.
NEW QUESTION # 36
The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?
Answer: A
Explanation:
This is Quality Function Deployment. It's a framework for ensuring that products are designed in line with what customers want/ need. P.112
NEW QUESTION # 37
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 5?
Answer: C
Explanation:
The correct answers are as follows:
NEW QUESTION # 38
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?
Answer: D
Explanation:
The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.
NEW QUESTION # 39
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